Summary
Overview
Work History
Education
Skills
Further Education
Accomplishments
Certification
Timeline
Generic

Sian Debenham

Bondi Junction,NSW

Summary

I am a dedicated professional with over 10 years of experience in customer service and administrative roles, excelling in fast-paced, client-focused environments. I am adept at building rapport, advocating for clients, and providing tailored solutions to meet individual needs. With strong communication, problem-solving, and organisational skills, I’m eager to transition into the community services sector, where I can apply my passion for helping others and contribute to social impact initiatives. Committed to empowering diverse communities, I thrive in collaborative settings and am driven to make a meaningful difference in the lives of vulnerable populations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Caring Arms
02.2025 - Current
  • Provide support to NDIS clients with mental health, physical, psychosocial and intellectual disabilities, promoting independent living and well-being.
  • Assist with personal care, transportation, household routines, and daily living and behavioural skills.
  • Administer and document medication while following health support plans and managing behaviour triggers and escalation.
  • Engage clients in social activities and assist with appointments, fostering community involvement and personal development.

Receptionist

Agency Work - AHA NSW/Ramsay Health Care
07.2024 - 10.2024
  • Schedule meetings and appointments on a live calendar and booking system for customers, clients and higher management.
  • Maintain accurate records, ensuring timely processing of invoices, payments, and reports.
  • Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Interact with clients and customers by phone, email, or in-person to provide information.

Receptionist

Nomads
02.2023 - 09.2023
  • Checked in guests using various systems and provided friendly, knowledgeable assistance.
  • Managed a variety of customer issues and complaints.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Corresponded with guests through email, telephone, and online portals/web chat.

Customer Operations Coordinator

Jet2holidays
08.2018 - 07.2022
  • Operated a 24 hour emergency helpline; problem solving and dealing with minor and major issues, medical concerns and incidents.
  • Communicating with flight decks to manage delays, logging disruptive passenger reports and processed all necessary legal support documents.
  • Speaking with customers, as well as supporting the overseas representatives, management, agents and hoteliers.
  • Calculating compensation amounts against specific guidelines whilst being cost conscious to the business.

Travel Agent

Bridge The World/STA Travel
08.2015 - 08.2018
  • Schedule meetings and appointments on a live calendar and booking system for customers, clients and higher management.
  • Maintain accurate records, ensuring timely processing of invoices, payments, and reports.
  • Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Interact with clients and customers by phone, email, or in-person to provide information.

Education

Lawnswood High School
Leeds, England

Skills

  • Strong Communicator
  • Issue Resolution
  • Case Management
  • Team Player and Leadership
  • Time Management
  • Community Engagement
  • Organisation and Scheduling

Further Education

  • Certificate III in Community Services - TAFE, Gosford (Ongoing)
  • Child and Youth Mental Health Course - Online (Ongoing)

Accomplishments

Volunteer, May-June 2018

Primary Schools in Hua Hin, Thailand – Camp.co.uk

  • Working within Primary Schools teaching a basic level of English and motivating the children to learn a second language through a range of teaching styles.
  • Raising awareness/funding for a developing school to help with the groundwork and maintenance.
  • Using leadership and management skills to provide quality lessons to students of all ages and abilities.


Volunteer, September-December 2018

Kanazi Primary School in Bukoba, Tanzania, Africa – VSO ICS

  • Working within a Primary School in classes of 100+ students on an ICLP Project (Increasing Children's Learning and Participation).
  • Using a range of participatory teaching methods to run clubs that include: Child's Rights, English, Environment and Female Empowerment.
  • Working alongside the community to host events to raise awareness in specific topics (Water Sanitation, HIV and Waste Management) and accelerate change regarding the Sustainable Development Goals.

Certification

30 Hour TEFL (Teaching English as a Foreign Language) Course completed - March 2018


Australian QLD RSA (Right to Serve Alcohol) Course completed – September 2022


Australian NSW RSA (Right to Serve Alcohol) Course completed – November 2024

Timeline

Disability Support Worker

Caring Arms
02.2025 - Current

Receptionist

Agency Work - AHA NSW/Ramsay Health Care
07.2024 - 10.2024

Receptionist

Nomads
02.2023 - 09.2023

Customer Operations Coordinator

Jet2holidays
08.2018 - 07.2022

Travel Agent

Bridge The World/STA Travel
08.2015 - 08.2018

Lawnswood High School

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Sian Debenham