Sian Jones
Woy Woy,NSW
Summary
Highly-motivated liberal arts major with finely tuned multi-tasking abilities and drive to provide excellent customer service experiences, with a strong background in customer service positions. Works well both in teams and independently, with excellent written and spoken communication skills. Is friendly, personable, polite, and professional.
Overview
17
17
years of professional experience
Work History
Office Administrator
Woy Woy Newspapers
Woy Woy, NSW
01.2014 - 01.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Edited documents to improve accuracy of language, flow, and readability.
- Assisted in the management of daily office operations, ensuring smooth workflow and timely completion of tasks.
- Contributed to customer satisfaction by addressing inquiries promptly and providing exceptional service.
Control Room Operator
Pound Security
Woy Woy, NSW
01.2007 - 01.2010
- High quality customer service delivered both by phone and via email to members of the public, customers, and contractors
- Administration duties including data entry, use of Microsoft office software packages, using office equipment, cleaning duties and supply checks
- Working to tight deadlines in a high paced environment unsupervised and independently.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
- Played a key role in the development of junior operators through mentoring initiatives, sharing expertise gained from years of experience in the field.
- Documented daily activities in internal system and submitted timely shift reports.
Data Processing Agent
Australian Bureau of Statistics
Ultimo, NSW
01.2001 - 01.2002
- Followed established procedures to enter and process data correctly.
- Manually grooming census forms for data control.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Education
Master of Information Studies - Library And Information Science
Charles Sturt University
Wagga Wagga, NSW07.2025
Bachelor of Arts Honours - English Literature
Macquarie University
12.2013
Bachelor of Arts - English Literature
Macquarie University
12.2009
Skills
- Strong customer service skills
- Works well independently
- Approachable
- Friendly
- Administrative Support
- Database entry
- Customer Engagement
- Quick and eager learner
- Has current working with children check
- Strong oral and written communication skills
- Team Collaboration
- Problem-solving skills
Timeline
Office Administrator
Woy Woy Newspapers
01.2014 - 01.2018
Control Room Operator
Pound Security
01.2007 - 01.2010
Data Processing Agent
Australian Bureau of Statistics
01.2001 - 01.2002
Master of Information Studies - Library And Information Science
Charles Sturt University
Bachelor of Arts Honours - English Literature
Macquarie University
Bachelor of Arts - English Literature
Macquarie University