Sian Macpherson
Gold Coast
Summary
Beauty Therapist with 14+ years of extensive expertise in advanced skin treatments and client service, known for strategic planning and sales acumen. Demonstrates a strong work ethic and attention to detail, excelling in time management, hygiene, and cleanliness. Committed to driving customer loyalty and brand awareness through innovative strategies and exceptional service delivery.
Overview
15
15
years of professional experience
Work History
Clinic Manger
Australian Skin Clinic Robina
01.2025 - Current
- Day to day tuning of the whole clinic
- High level of communication
- Mentoring & team leading
- Drive sales to achieve targets
- Drive a high level of customer service
- Stock control & supplier orders
- Staff rostering
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enhanced team performance by providing regular training and professional development opportunities.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
Franchise Owner
Laser clinics New Zealand
01.2022 - 01.2024
- Trained with experienced franchisees to learn ins-and-outs of business and corporate requirements
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings
- Managed sales presentations to promote product and brand benefits
- Prepared staff work schedules and assigned team members to specific duties
- Delegated work to staff, setting priorities and goals
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
- Implemented successful business strategies to increase revenue and target new markets
- Developed and implemented a marketing strategy to increase customer loyalty and brand awareness
- Conducted regular meetings with staff members to ensure high standards of service delivery
- Recruited, trained and managed a team of employees to deliver excellent customer service
- Preformed treatments in-clinic laser hair removal, advanced skin treatments
- Everyday hygiene deep clean of clinic
- Managed a team of 6 therapists
- High end customer care
- In house training to team
- Product sales and treatment package sales
Laser and Skin Specialist
Laser Clinics New Zealand
01.2021 - 01.2024
- High quality customer care and service
- Performing treatments laser hair removal, advanced skin treatments skin needling, microdermabrasion, skin peels, hydra facial
- Product and treatment package sales
- Day to day open and closer of till
- Every day deep hygiene clean
Beauty Therapist
Gold Beauty
01.2019 - 01.2021
- Performed skin analysis to determine client needs and advised on suitable treatments
- Provided facials, massage, waxing, tinting, lash lifts, IPL, manicures and pedicures for clients
- Maintained cleanliness of the salon by disinfecting tools and equipment after use
- Assisted in maintaining stock levels of all beauty products used in the salon
- Carried out procedures for hair removal using wax or laser technology
- Ensured that all health and safety regulations are followed during treatments
- Customer care
Beauty Therapist
Bare Waxing
01.2016 - 01.2019
- Performing waxing treatments, male and female
- Brow waxing and tinting
- Customer service
- Sales products and treatments
- Hygiene cleaning of clinic
Cleaner
Marshall Cleaning
01.2014 - 01.2016
- Swept and mopped floors, vacuumed carpets, and dusted surfaces
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors
- Emptied wastebaskets and replaced liners
- Polished furniture to remove dust and dirt buildup
- Washed windows both inside and outside of the facility
- Scrubbed walls to remove scuff marks or stains
- Move in and move out cleans
- Weekly cleans
- Customer service
Beauty Therapist
Smart Hair & Beauty
01.2010 - 01.2014
- Performed skin analysis to determine client needs and advised on suitable treatments
- Provided facial massage, waxing, tinting, manicures and pedicures for clients
- Maintained cleanliness of the salon by disinfecting tools and equipment after use
- Assisted in maintaining stock levels of all beauty products used in the salon
- Ensured that all health and safety regulations are followed during treatments
- Followed strict hygiene protocols while performing treatments such as sterilizing equipment before use
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers
Education
Diploma in Beauty Therapy -
North Tec
Whangarei01.2009
Laser and Skin Specialist Training -
Laser Clinics New Zealand
05.2024
Skills
- Customer service
- Strategic planning
- Attention to detail
- Time management
- Client service
- Empathy
- Strong work ethic
- Laser hair removal
- Skin treatments
- Sales
- Team management
- Waxing
- Tinting
- Microdermabrasion
- Skin peels
- Hydrafacial
- Skin analysis
- Massage
- Manicures
- Pedicures
- IPL
- Lash lifts
- Cleaning
Personal Information
Title: Beauty Therapist
Timeline
Clinic Manger
Australian Skin Clinic Robina
01.2025 - Current
Franchise Owner
Laser clinics New Zealand
01.2022 - 01.2024
Laser and Skin Specialist
Laser Clinics New Zealand
01.2021 - 01.2024
Beauty Therapist
Gold Beauty
01.2019 - 01.2021
Beauty Therapist
Bare Waxing
01.2016 - 01.2019
Cleaner
Marshall Cleaning
01.2014 - 01.2016
Beauty Therapist
Smart Hair & Beauty
01.2010 - 01.2014
Diploma in Beauty Therapy -
North Tec
Laser and Skin Specialist Training -
Laser Clinics New Zealand
Similar Profiles
Tori NuciforaTori Nucifora
Receptionist/ Assistant Manager at Australian Skin Clinics RobinaReceptionist/ Assistant Manager at Australian Skin Clinics Robina
Lauree MetcalfeLauree Metcalfe
Practice Nurse at Australian Skin Cancer ClinicPractice Nurse at Australian Skin Cancer Clinic
Tricia IvascaninTricia Ivascanin
Dermal and Laser Skin Therapist at Australian Skin ClinicDermal and Laser Skin Therapist at Australian Skin Clinic