SIAN PENMAN
Hervey Bay,QLD
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Menu's On Main and other notable venues. Excelled in enhancing customer satisfaction and streamlining workflows, significantly boosting team productivity. Skilled in budget control and complex problem-solving, adept at driving profitability and operational excellence. Customer-focused professional with successful 30-year career in Hospitality sector. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Manager
Menu's On Main
Piabla Hervey Bay
04.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ordering and maintaining weekly and monthly budgets.
- Cross-trained existing employees to maximize team performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees.
- Successfully managed budgets to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Barista/Short Order Cook
Jamaica Blue
Hervey Bay, QLD
01.2019 - 03.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Supervisor - Bistro, Maître D
The Boat Club
Urangan, QLD
03.2014 - 01.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- POS operation and till balancing.
- Maintained Bookings and resolving problems if they arise.
Education
Certificate III Hospitality And Tourism -
Qld Tafe
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Budget Control
- Product Management
Timeline
Manager
Menu's On Main
04.2022 - Current
Barista/Short Order Cook
Jamaica Blue
01.2019 - 03.2022
Supervisor - Bistro, Maître D
The Boat Club
03.2014 - 01.2019
Certificate III Hospitality And Tourism -
Qld Tafe