SIAN SAYERS
NEWCASTLE,NSW
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
OFFICE MANAGER
PLATTS SURFWEAR
01.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Monitored key business risks and established risk management procedures.
- Interacted with customers by phone, email, or in-person to provide information.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
TEAM LEADER
SLEEPYS - MATTRESS EXPERTS
01.2013 - 01.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
SALES MANAGER
SNOOZE
06.2007 - 01.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
Certificate IV - BUISNESS MANAGEMENT
TAFE NSW
01.2018
Skills
- Office Administration
- Financial and Operational Reporting
- Calendar Management
- Microsoft Office
- Billing and Invoicing
- Administrative Arrangements
- Document Review
- Records and Database Management
- Documentation
Timeline
OFFICE MANAGER
PLATTS SURFWEAR
01.2021 - Current
TEAM LEADER
SLEEPYS - MATTRESS EXPERTS
01.2013 - 01.2021
SALES MANAGER
SNOOZE
06.2007 - 01.2012
Certificate IV - BUISNESS MANAGEMENT
TAFE NSW
Similar Profiles
Caroline PascoalCaroline Pascoal
Store Owner at Outside Surfwear Brand and Store EntrepreneurStore Owner at Outside Surfwear Brand and Store Entrepreneur
Nakiyah MartinezNakiyah Martinez
Receptionist at Roy, Nielson, Platts & McGeeReceptionist at Roy, Nielson, Platts & McGee
Joanne CaninaJoanne Canina
Kitchen Supervisor at Platts SeafoodKitchen Supervisor at Platts Seafood