Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sian Sinclair

Narre Warren,Australia

Summary

Highly skilled Accounts Officer with experience in financial reporting, auditing, and account reconciliation. Strengths include strong analytical skills, regulatory compliance, and a thorough understanding of financial systems. Demonstrated impact through streamlining accounting procedures and implementing cost-effective solutions in previous roles.

Overview

17
17
years of professional experience

Work History

Accounts Officer

Coles
Tooronga, VIC
08.2024 - Current
  • Evaluated existing processes for efficiency improvements.
  • Created detailed reports summarizing financial results for presentation to management team.
  • Handled queries and resolved issues related to accounts, ensuring customer satisfaction.

Accounts Officer

Loyalty Pacific Pty Ltd
05.2022 - 08.2024
  • This role is responsible for the Accounts Receivable function of the company including preparing customer tax invoices and debt collection activities paired with organising outgoing payments and monitoring transactions against the forecast cashflow
  • Other important tasks included ensuring necessary funds are available for weekly pay runs and invoices are reviewed and validated ahead of attending payments to suppliers
  • This position includes reconciliation of invoices against transactions to ensure that any issues are flagged upfront and resolved in a timely manner
  • Reconciling recipient created tax invoices to ensure that the invoiced amount matches the redemptions recorded by our customers
  • Raising weekly overseas and local pay runs to ensured clients are paid on time
  • Setting up journals in Dynamics 365 for invoice entry using excel spreadsheets
  • Reviewing and validating invoices against relevant reports or transactions
  • Completing weekly reconciliation on invoices from our main supplier
  • Completing monthly reconciliation on large invoices and reviewing against forecasts to ensure they are in line with expectations and investigate where material variances exist
  • Entering invoices into SAP Ariba system for some suppliers
  • Monitoring outstanding and overdue invoices and following up debtors for payment
  • Review and archive Monday.com campaigns and flag outstanding campaigns that are still to be invoiced with Campaign managers
  • Liaising with team members regarding invoicing queries
  • Responding to ad hoc queries from Customers and team members
  • Involved in developing automated processes for invoice entry into Dynamics 365
  • Developed excel spreadsheets to streamline Recipient Created Tax Invoice entry process into Dynamics 365
  • Streamlined debtor process and reduced outstanding debtors below management comfort levels
  • Evaluated existing processes for efficiency improvements.
  • Maintained accurate records of financial transactions.
  • Collaborated with team members to complete projects within established deadlines.
  • Managed accounts payable and receivable, improving payment cycles and maintaining vendor relationships.
  • Assisted in preparation of monthly financial reports for management review.
  • Processed invoices and payments to suppliers promptly and accurately.
  • Coordinated with external auditors for annual audits, providing necessary documentation and explanations.
  • Monitored cash flow, prepared cash flow forecasts, and managed bank reconciliations.
  • Handled queries and resolved issues related to accounts, ensuring customer satisfaction.
  • Conducted internal audits to ensure adherence to financial and operational controls.
  • Handled accounts payable and receivable, including invoicing and payment processing.

Recoveries Operation Consultant

IAG
05.2012 - 05.2022
  • Administration role providing technical support to the National Recovery Centre staff
  • Responsible for banking functions, auditing and finalising claims and outsourcing work to external agents
  • Reviewing banking reports to confirm funds received are for the correct claim and assigning those funds to the claim
  • Compiling banking reports based on banked funds for review by management
  • Identifying and recording compliance issues and being available to discuss compliance issues with staff
  • Reviewing claims referred for closure to prevent incorrect file closures and possible breaches
  • Reviewing solicitor invoices for payment and completing the payment in a timely manner
  • Completing overpayment refunds and raising payments to clients
  • Ensuring the payment made is correct and made in a timely manner
  • Identifying training gaps within the department and developing and presenting a training manual to staff
  • Identifying errors in the banking reports and working with various staff to update the banking reports and creating a more streamlined report
  • Receiving multiple awards from staff nominations regarding my approachability and level of technical knowledge
  • I consistently exceed set yearly KPI’s and am often approached by management to take on extra projects
  • Evaluated existing systems and processes against industry best practices to enhance efficiency.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Organized client meetings to provide project updates.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Managed multiple projects simultaneously ensuring timely completion within budget constraints.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Facilitated training sessions for new employees on company policies and procedures.

Recoveries Assistant Team Manager

IAG
03.2021 - 09.2021
  • Role involved providing support and technical knowledge to staff and acting as a liaison between senior management and staff members
  • In addition, the role involved handling and resolving customer complaints
  • Allocating daily workload to staff to help staff members meet individual and team KPI’s
  • Communicating with staff throughout the day to provide feedback on how they are meeting their daily goals and provide assistance and suggestions to help them meet their targets
  • Reviewing escalated claims and providing recommendations to staff as to how to proceed forward
  • Handling and resolving customer complaints both via email and over the phone
  • Developing and implementing a daily work allocation tool that allowed management to accurately allocate work according to available staff hours
  • Assisting with a department wide process review and providing feedback and suggestions to upper management
  • Facilitated weekly team meetings to discuss progress, address challenges, and plan future activities.
  • Analyzed business performance data to identify areas of strength and improve areas of weakness.
  • Conducted regular performance reviews for staff and offered constructive feedback.
  • Set goals for performance and deadlines to comply with company plans and vision.
  • Managed resource utilization across multiple projects simultaneously.
  • Implemented quality control measures to uphold company standards.
  • Provided day-to-day guidance and support to team members.
  • Ensured compliance with company policies and industry regulations, mitigating risk and maintaining integrity.
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work assignments and prioritized tasks.
  • Oversaw daily workloads and workflow for smooth operations.

Operations Assistant Team Manager

IAG
12.2013 - 03.2014
  • Role involved providing support and technical knowledge to staff and providing daily and weekly reports to fellow managers
  • Being a point of contact for staff when a new software system was implemented to help with troubleshooting and queries
  • Liaising with Team managers and senior management to update and implement process changes
  • Completing weekly compliance, payment and general reports and providing reports to Recovery Centre
  • Providing positive and constructive feedback to staff members
  • Provide technical support to Recovery Centre Team managers and assistant team managers
  • Monitoring daily and weekly outstanding work levels and providing assistance to staff to help them complete their allocated workload
  • Developing best practices guides surrounding processes that were implemented department wide for the new software program Claims Centre
  • Highlighting issues regarding the new software and liaising with outside departments to rectify these issues in a timely manner
  • Assisted with recruitment, training, and supervision of new staff.
  • Provided assistance in troubleshooting any technical issues that arose during daily operations.
  • Assisted with training of new employees, offering constructive feedback on completion of job tasks.
  • Assisted with the development of processes and procedures related to operations management.
  • Worked closely with other departments on special projects.
  • Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
  • Worked with users and support teams to troubleshoot reported problems.
  • Maintained positive working relationship with fellow staff and management.
  • Performed accounting or financial analysis.
  • Identified internal problems and recommended solutions to upper management.
  • Facilitated communication between departments to ensure project alignment.
  • Evaluated employee performance and performed corrective actions to minimize workflow weaknesses.
  • Identified areas for improvement within the organization's operations process.
  • Reviewed and approved vendor invoices.

Motor Claims Lodgement Consultant

IAG
06.2011 - 05.2012
  • Role involved lodging motor claims and providing clients with industry specific information to enable them to make an informed decision regarding repairs to their vehicle
  • Identifying and responding to client’s needs accurately and in a timely manner
  • Building a rapport with client throughout the phone call
  • Anticipating the client’s needs where possible by outlining additional options available to them
  • Providing accurate and up-to-date information to the client in a timely manner and ensuring that their questions are answered to their satisfaction
  • Liaising with external stakeholders such as repairers and tow truck drivers regarding repairs to the client’s vehicle
  • Meeting and exceeding weekly targets and yearly key performance indicators and short term indicators
  • Identified needs of customers promptly and efficiently.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Maintained positive working relationship with fellow staff and management.

Debt Recovery Consultant

IAG
05.2008 - 06.2011
  • Role involved recovering money from individuals and insurance companies regarding motor vehicle repairs
  • Liaising with and developing a rapport with other insurance companies to ensure a timely recovery
  • Communicating and explaining to clients the cost of repairs and their options relating to their claim
  • Handling customer complaints and working with the client to come to an agreement that is positive for both parties
  • Discussing and resolving liability dispute with Insurance companies and Insurance Brokers
  • Identifying and managing time critical tasks to ensure that are completed on time
  • Exceeding weekly targets and yearly key performance indicators and short term indicators
  • Ability to manage and keep my workload up to date whilst handling over 30 phone calls daily and providing industry specific knowledge to clients
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

Masters of Environmental Planning and Management -

RMIT
01.2013

Certificate III in Tourism (International Retail Sales) -

Suzan Johnston
01.2007

Bachelor of Science - Zoology

University of Melbourne
01.2003

Skills

  • Excellent communication skills
  • Ability to handle high-stress situations
  • Highly developed conflict-resolution skills
  • Time management skills
  • Ability to exceed goals
  • Adept at managing large groups of people
  • Accounts receivable and payable
  • Account reconciliation
  • Internal auditing

References

  • Renee Stevens, Financial Controller at Loyalty Pacific Pty Ltd, 0478 553 140, Renee.stevens@flybuys.com.au
  • Gayanga Rathnaweera, Senior Financial Accountant at Loyalty Pacific Pty Ltd, 0478 553 120, Gayanga.rathnaweera@flybuys.com.au
  • Jennifer Davies, Recoveries Manager at IAG, 0433 668 540

Timeline

Accounts Officer

Coles
08.2024 - Current

Accounts Officer

Loyalty Pacific Pty Ltd
05.2022 - 08.2024

Recoveries Assistant Team Manager

IAG
03.2021 - 09.2021

Operations Assistant Team Manager

IAG
12.2013 - 03.2014

Recoveries Operation Consultant

IAG
05.2012 - 05.2022

Motor Claims Lodgement Consultant

IAG
06.2011 - 05.2012

Debt Recovery Consultant

IAG
05.2008 - 06.2011

Masters of Environmental Planning and Management -

RMIT

Certificate III in Tourism (International Retail Sales) -

Suzan Johnston

Bachelor of Science - Zoology

University of Melbourne

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Sian Sinclair