SIAN THOMSON
Perth
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Legal Secretary
Gilchrist Connell
08.2024 - Current
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and solicitors, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and courts.
- Organised files for court proceedings.
- Provided exceptional customer service when greeting clients and answering phone calls.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Screened telephone calls and forwarded to appropriate departments.
- Filed documents with courts on behalf of solicitors.
- Scheduled and made appointments for solicitors as necessary.
- Coordinated meetings, conferences, and travel arrangements for solicitors, ensuring seamless scheduling across the firm.
- Supported solicitors during trials by efficiently coordinating exhibits, witness interviews, and other essential tasks.
- Trained new staff members on office procedures and best practices, promoting a cohesive team dynamic within the firm.
- Coordinated with external vendors for office maintenance and IT support.
- Streamlined billing process, ensuring accurate and timely invoicing for firm's services.
- Participated in recruitment and selection process for new hires.
- Managed administrative logistics of events planning, event booking, and event promotions.
Administrative Assistant
Gilchrist Connell
05.2021 - 08.2024
- Providing timely and accurate administrative support
- Resolved issues, escalating major conflicts and concerns to appropriate personnel
- Searched for information in company databases or online to answer questions or resolve problems
- Greeted and screened visitors to direct to correct employee or office
- Managed office supplies inventory and placed orders when necessary
- Coordinated travel arrangements for employees and clients as needed
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, maintaining calendars and records
Administrative Assistant
Jobs and Skills Centre
07.2020 - 10.2020
- Providing timely and accurate administrative support
- Maintained files and filing, keeping sensitive information confidential
- Screened incoming telephone calls, routing to appropriate personnel
- Assisted with any other duties as requested
Crew Member
McDonalds
06.2018 - 11.2019
- Handled customer complaints in a professional and courteous manner
- Placed orders into POS systems and handled cash and credit transactions
- Followed all safety and security procedures to reduce risks
- Cleared and bussed tables and mopped lobby floors during closing times
- Recommended menu items according to customer preferences and dietary restrictions
- Maintained knowledge of store menus to advertise promotions and limited time offers
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Followed health department regulations for handling food products properly
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints
Administrative Assistant
ISS Facility Services
02.2019 - 07.2019
- Screened incoming telephone calls, routing to appropriate personnel
- Maintained files and filing, keeping sensitive information confidential
- Assisting the HR department with the screening of resumes
- Interviewing candidates
- PPE Management
- Using PageUp for compliance checks
Education
Western Australian Certificate of Education -
Warwick Senior High School
10.2020
Skills
- Document formatting
- Efficient multi-tasker
- Calendar management
- Database management
- Travel arrangements
- Administrative support
- Deadline tracking
- Executive calendars
- Exceptional written and verbal communication skills
- MS office proficient
Certification
- Cert II in Business
- Cert II in Community Services
- Cert I in Leadership
- Cert III and IV in Legal Services
Timeline
Legal Secretary
Gilchrist Connell
08.2024 - Current
Administrative Assistant
Gilchrist Connell
05.2021 - 08.2024
Administrative Assistant
Jobs and Skills Centre
07.2020 - 10.2020
Administrative Assistant
ISS Facility Services
02.2019 - 07.2019
Crew Member
McDonalds
06.2018 - 11.2019
- Cert II in Business
- Cert II in Community Services
- Cert I in Leadership
- Cert III and IV in Legal Services
Western Australian Certificate of Education -
Warwick Senior High School
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