Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

SIAN THOMSON

Perth

Summary

Resourceful professional in administrative support, known for high productivity and efficient task completion. Skilled in document preparation, case management software, and client communication. Excel at multitasking, prioritization, and confidentiality, ensuring seamless operations in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Legal Secretary

Gilchrist Connell
08.2024 - Current
  • Facilitated communication between clients and solicitors, ensuring prompt inquiry responses.
  • Provided exceptional customer service by greeting clients and handling phone inquiries.
  • Managed multiple high-priority tasks simultaneously while meeting all deadlines accurately.
  • Trained new staff members on office procedures to promote a cohesive team dynamic.
  • Streamlined billing process for accurate and timely invoicing of firm's services.
  • Assumed role of first point of contact for office manager tasks in absence
  • Facilitated culture interviews for new candidates within support staff team

Administrative Assistant

Gilchrist Connell
05.2021 - 08.2024
  • Provided precise administrative support, improving overall workflow and productivity.
  • Located information in databases or online to resolve queries efficiently.
  • Screened and greeted visitors, ensuring accurate direction to employees or departments.
  • Oversaw office supplies inventory, ordering necessary items to ensure availability.
  • Facilitated travel arrangements for employees and clients to optimize scheduling.
  • Prepared presentations utilizing Microsoft Office Suite applications for management needs.
  • Managed incoming calls, directing inquiries appropriately and addressing customer requests swiftly.

Administrative Assistant

Jobs and Skills Centre
07.2020 - 10.2020
  • Delivered accurate and timely administrative support to optimize office operations.
  • Maintained confidential files, ensuring proper organization and security.
  • Screened incoming telephone calls and directed them to appropriate personnel.
  • Executed additional duties as assigned to support team.

Crew Member

McDonalds
06.2018 - 11.2019
  • Resolved customer complaints with professionalism and courtesy.
  • Processed orders in POS systems, managing cash and credit transactions.
  • Adhered to safety and security protocols to minimize risks.
  • Cleared tables, bussed dishes, and mopped lobby floors during closing hours.
  • Recommended menu selections based on customer preferences and dietary needs.
  • Maintained comprehensive knowledge of store menus to promote specials and limited-time offers.
  • Welcomed customers warmly, ensuring high levels of satisfaction.

Administrative Assistant

ISS Facility Services
02.2019 - 07.2019
  • Screened incoming telephone calls, routing to appropriate personnel for efficient communication.
  • Assisted HR department with resume screening to identify qualified candidates.
  • Conducted interviews to evaluate candidate suitability and organizational fit.
  • Managed PPE inventory and compliance to ensure workplace safety standards.

Education

Western Australian Certificate of Education -

Warwick Senior High School
10.2020

Skills

  • Time management
  • Microsoft Office Suite
  • Team collaboration
  • Attention to detail
  • Training new staff
  • Proactive problem-solving

Certification

  • Cert II in Business
  • Cert II in Community Services
  • Cert I in Leadership
  • Cert III and IV in Legal Services

References

Angela Fisher (Current Supervising Manager) - 0447 448 337

Steven de la Nougerede (Solicitor) - 0435 488 438

Timeline

Legal Secretary

Gilchrist Connell
08.2024 - Current

Administrative Assistant

Gilchrist Connell
05.2021 - 08.2024

Administrative Assistant

Jobs and Skills Centre
07.2020 - 10.2020

Administrative Assistant

ISS Facility Services
02.2019 - 07.2019

Crew Member

McDonalds
06.2018 - 11.2019

Western Australian Certificate of Education -

Warwick Senior High School

Similar Profiles

CREATE PROFILE
SIAN THOMSON