Siana Esz
Camden
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Customer Value Specialist
Bupa Health Insurance
09.2023 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Followed all company policies and procedures to deliver quality work.
Sales Consultant
Carpet Court
02.2022 - 08.2023
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Stayed knowledgeable on latest innovations and technological advancements through continuous training.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Responded to telephone and in-person requests for information.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maximized customer retention by resolving issues quickly.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
Retail Sales Assistant
Lollies & Stuff
02.2021 - 03.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Located merchandise across various stores to address customer needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered questions about store policies and addressed customer concerns.
Customer Service Officer
Spit Roast Catering
09.2008 - 05.2009
- Tracked customer service cases and updated service software with customer information.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Assisted call-in customers with questions and orders.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
Beauty Advisor
Grace Bros
10.2001 - 04.2003
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Recommended specific hair and beauty products to meet individual customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Certificate - High School Certificate
Hoxton Park High School
Hinchinbrook, NSW12.1996
Skills
- Promote Products
- Serve Customers
- Cash Counting
- Administering Social Media Accounts
- Cash Register Operations
- Appointment Booking
- Product and Service Knowledge
- Restock Shelves
Timeline
Customer Value Specialist
Bupa Health Insurance
09.2023 - Current
Sales Consultant
Carpet Court
02.2022 - 08.2023
Retail Sales Assistant
Lollies & Stuff
02.2021 - 03.2022
Customer Service Officer
Spit Roast Catering
09.2008 - 05.2009
Beauty Advisor
Grace Bros
10.2001 - 04.2003
High School Certificate - High School Certificate
Hoxton Park High School