Sianah Keast
Salisbury North,SA
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fruit and Veg Assistant Manager
Woolworths Supermarket
01.2019 - Current
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Service Deli Assistant Manager
Woolworths Supermarket
01.2017 - 01.2019
- Maintained a clean and organized workspace, adhering to strict sanitation standards for optimal food safety.
- Mastered use of deli equipment, including slicers, scales, and wrapping machines for accurate portion control and packaging.
- Consistently met sales goals by upselling complementary items such as specialty cheeses or side dishes during transactions.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Ensured freshness and quality of products by monitoring expiration dates and rotating stock accordingly.
- Assisted customers with product selection, offering recommendations based on individual preferences and dietary needs.
- Collaborated with team members to complete daily tasks efficiently, ensuring a smooth workflow within the department.
- Prepared custom sandwich orders with precision and attention to detail, resulting in increased repeat business.
- Maximized revenue growth through proactive management of store promotions, markdowns, and clearance events.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
Retail Cashier
Woolworths Supermarket
04.2013 - 01.2017
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Promoted store loyalty programs, increasing member sign-ups and overall customer engagement.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
Community Work Volunteer
EBL Disability Service
08.2014 - 08.2014
- Working alongside a diverse group within the community
- Adapting to different work environments
- I was able to work within my limitations and act on any feedback provided
- Assisted with 1:1 support with personal care
- Planning and supervision of daily activities
- Working within my limitations and acting on any feedback provided
Education
Completion of Year 12 -
Paralowie R-12
12.2015
Skills
- Adaptability and flexibility
- Workload management
- Employee Scheduling
- Task Delegation
- Employee Performance Evaluations
- Effective communication
- Emotional intelligence
- Employee Coaching and Mentoring
References
- Sarsha Ferenc, Assistant Store Manager, sarsha.ferenc@gmail.com, 0402272391
- Daniel Andruela, Department Manager, danielnewman231019@gmail.com, 0410400466
Certification
- Certificate III in Allied Health Services Assistance
- Child Safe Environments - Reporting Child Abuse and Neglect
- Full drivers license
Timeline
Fruit and Veg Assistant Manager
Woolworths Supermarket
01.2019 - Current
Service Deli Assistant Manager
Woolworths Supermarket
01.2017 - 01.2019
Community Work Volunteer
EBL Disability Service
08.2014 - 08.2014
Retail Cashier
Woolworths Supermarket
04.2013 - 01.2017
Completion of Year 12 -
Paralowie R-12
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