Sianie Thomson
Point Vernon
Summary
Compassionate Disability Support Worker known for high productivity and efficient task completion. Skilled in developing personalised support plans, implementing effective communication strategies, and managing time effectively to meet individual needs. Excel in empathy, active listening, and problem-solving to enhance the quality of life for those supported.
Overview
9
9
years of professional experience
Work History
Disability Support Worker ʹ Supported Independent Living
Caregiva
4655
01.2024 - Current
- Delivered individualised disability support services within a human rights framework.
- Assisted clients with daily living activities and personal care requirements.
- Cultivated positive relationships with clients and families to enhance support.
- Facilitated effective communication between clients and healthcare professionals.
- Monitored client progress and reported changes to care teams in a timely manner.
- Demonstrated thorough understanding of safe practices based on ethical and legal standards.
- Contributed to team environment through open communication and collaboration.
- Participated in professional development activities while providing backup support to staff.
Employment Solutions Partner ʹ Transition To Work Services
Yourtown- TTW
QLD
01.2022 - 01.2023
- Proactively researching and identifying employment opportunities and trends in the relevant territory being serviced
- Promptly mediating accurate information from employers, members, community stakeholders and work colleagues to ensure autonomous communication and transparency
- Professional reverse marketing and cold calling on local business to advocate for the organisation and its purpose
- Professional implementation of customer service techniques to listen, empathise, acknowledge and overcome barriers
- Effortless building rapport with members and community stakeholders with a genuine and approachable manner
- Supporting members to apply for desired employment with positive reinforcement and a person centered approach
- Providing choice and control with educated decisions to achieve the best possible outcome for the member
Business Development Executive
Coca Cola Amatil
01.2017 - 01.2021
- Demonstrating professional expertise in managing a territory of 120 or more customers, leading new business revenue, as well as developing existing accounts
- Conducting quarterly meetings to build more effective communications with key accounts, to understand business and development needs, and to provide insight for the improvement of operations and performance
- Consistently reaching and exceeding expectations and key performance indicators as both an individual, and as part of a high-performance team
- Maintaining open communication with all clients in the market area, ensuring high levels of client satisfaction is achieved
- Successfully launching the Culture Club Committee to provide support and understanding to employee health and wellbeing benefits based on capabilities and funding level
Education
Diploma - Community Services
TAFE
Queensland01-2026
Certificate IV - Human Resources
TAFE
Tasmania 01-2021
Certificate III - Individual Support (Disability)
TAFE
Tasmania01-2020
Skills
- Client advocacy
- Effective communication
- Relationship building
- Collaborative teamwork
- Customer service
- Needs assessment
- Report preparation
- Inbound phone call handling
- Appointment scheduling
- Industry awareness
- Client confidentiality
- Time management
Licenses And Accreditation
- Current Working with Vulnerable People (WWVP)
- Current Assisting Clients with Medication & Recognise Healthy Bodies
- First Aid Certificate and CPR Certificate
- Safe Manual Handling
Professional Development
- Understanding Dementia MOOC | University of Tasmania
- Choking Management Training
References
References available upon request.
Timeline
Disability Support Worker ʹ Supported Independent Living
Caregiva
01.2024 - Current
Employment Solutions Partner ʹ Transition To Work Services
Yourtown- TTW
01.2022 - 01.2023
Business Development Executive
Coca Cola Amatil
01.2017 - 01.2021
Diploma - Community Services
TAFE
Certificate IV - Human Resources
TAFE
Certificate III - Individual Support (Disability)
TAFE