Sianna Smith
Adelaide,Australia
Summary
Dynamic Cafe Manager Assistant at Favourite Fillings, skilled in business marketing and customer engagement. Achieved significant sales growth through innovative promotions and exceptional service. Proficient in menu development and foodservice operations, fostering a positive customer experience while meticulously managing cash and inventory. Committed to training staff to exceed expectations. Hardworking and passionate in my current my role with strong organizational skills and now eager to secure entry level role in Reception / Office Administration to enhance my skills and ready to help a team achieve company goals. Pursuing a full-time role that presents professional challenges and leverages, interpersonal skills, effective time management, and problem-solving expertise.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cafe Manager Assistant
Favourite Fillings
12.2022 - Current
- Managed display products effectively to achieve consistent sales with minimal waste.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
- Developed unique events and special promotions to drive sales.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Bartender/Box Office Ticket Seller
Zhivago Nights
06.2024 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Customer Service Cashier
Fuzzy's Bakery
04.2019 - 10.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Kitchen Hand
Chinchilla Bowls Club
02.2019 - 10.2019
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
Education
No Degree - Tourism And Travel Management
Torrens University Australia
Adelaide, SA11-2024
Skills
- Business marketing
- Cafe operations
- Foodservice
- Hiring and training employees
- Customer experience management
- Phone etiquette
- Multitasking and organization
- Menu development
- Expiration monitoring
- Sales tracking
- Customer engagement
- Timekeeping
- Cash handling expertise
- Interpersonal Skills
Certification
- Responsible Service Of Alcohol, Food Safety First - 3 months Completed - June/2024
Timeline
Bartender/Box Office Ticket Seller
Zhivago Nights
06.2024 - 12.2024
Cafe Manager Assistant
Favourite Fillings
12.2022 - Current
Customer Service Cashier
Fuzzy's Bakery
04.2019 - 10.2019
Kitchen Hand
Chinchilla Bowls Club
02.2019 - 10.2019
No Degree - Tourism And Travel Management
Torrens University Australia
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