Sianne Clancy
Somerton Park SA,SA
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading multi site teams of up to 14 locations. Knowledge of budgeting, succession planning and performance management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development Manager
SILK Laser Clinics
05.2023 - Current
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
- Built relationships with customers and community to establish long-term business growth.
- Streamlined internal processes by working closely with cross-functional teams such as operations, logistics, and finance departments to ensure smooth transactions for customers.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Led sales region to increase sales and boost team morale.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Clinic Manager
SILK Laser Clinics
03.2022 - 05.2023
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Built strong relationships with customers through positive attitude and attentive response.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Beauty Therapist / Business Partner
Lamour Hair On The Bellarine
02.2016 - 06.2022
- Provided personalized care packages for [Number] clients daily from skincare to overall relaxation techniques.
- Trained new staff in product knowledge and customer service protocols.
- Processed payments, entering sales in register for prompt customer service.
- Recommended specific hair and beauty products to meet individual customer needs.
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Increased revenue through effective customer service and inventory management.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Developed loyal following of clients by providing high-quality services.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
- Streamlined salon operations by implementing effective organizational systems that improved overall efficiency and service quality.
- Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.
- Used social media platforms to promote salon and services.
- Increased salon revenue by upselling additional services and retail products to clients.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Followed up with customers to increase satisfaction with purchases and services.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Business Partner/ Manager
Reflections Skin & Hair Boutique
06.2019 - 02.2022
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed cross-functional teams to deliver high-quality projects on time and within budget.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
- Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
- Monitored partner performance and provided feedback on areas of improvement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Contributed to increased revenue generation by designing targeted marketing campaigns that resonated with customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Increased client satisfaction by streamlining business processes and implementing innovative solutions.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
Education
Diploma of Beauty Therapy - Beauty Therapy
Beauty And Hair Academy
Melbourne, VIC10.2016
High School Diploma -
Viewbank College
Rosanna, VIC11.2013
Skills
- Strategic business planning
- Event Planning
- Sales process engineering
- Relationship building and rapport
- Customer Complaint Resolution
- Goal Setting and Achievement
- Operations
- Staff Training and Development
- Sales Leadership
- Process Improvement
- Key decision making
- Cross-Functional Collaboration
- Sales Reporting
- P&L
- Multi Site Management
Certification
Diploma Of Beauty Therapy
Timeline
Business Development Manager
SILK Laser Clinics
05.2023 - Current
Clinic Manager
SILK Laser Clinics
03.2022 - 05.2023
Business Partner/ Manager
Reflections Skin & Hair Boutique
06.2019 - 02.2022
Beauty Therapist / Business Partner
Lamour Hair On The Bellarine
02.2016 - 06.2022
Diploma of Beauty Therapy - Beauty Therapy
Beauty And Hair Academy
High School Diploma -
Viewbank College
Diploma Of Beauty Therapy
Similar Profiles
Mikayla O'ReillyMikayla O'Reilly
Laser Technician at SILK Laser ClinicsLaser Technician at SILK Laser Clinics
Kellie HauslerKellie Hausler
Laser and Dermal Therapist at Silk Laser ClinicsLaser and Dermal Therapist at Silk Laser Clinics
Angela HoffmannAngela Hoffmann
Business Development Manager at SILK Laser ClinicsBusiness Development Manager at SILK Laser Clinics