Siarn Munro
Braemar,NSW
Summary
Customer-focused professional with extensive experience in delivering exceptional service in fast-paced environments. Proven ability to resolve issues and anticipate needs, ensuring high levels of customer satisfaction through effective communication and timely solutions. Strong technical training skills and adaptive teaching methods enhance understanding of complex information for both customers and team members. Collaborative team player with expertise in conflict resolution and performance organization, consistently exceeding expectations and contributing to organizational success. Dedicated professional known for exceptional motivational skills and performance organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tennis Instructor
Complete Tennis
Bowral
01.2022 - Current
- Instructed individual and group tennis lessons for various skill levels.
- Collaborated with team members to create a positive learning environment.
- Encouraged students to strive for excellence both on and off the court.
- Instructed players on proper techniques for serving, volleying, lobbing, and hitting ground strokes.
Customer Service
Briars
Burradoo
02.2021 - Current
- Enhanced customer service quality through direct client engagement.
- Effectively coordinate front-of-house sales operations, ensuring accurate handling of credit and cash transactions, while delivering a seamless customer experience, and maintaining strict adherence to financial protocols.
- Trained new representatives in product knowledge and effective service techniques.
- Managed escalated customer issues with professionalism and efficiency.
- Supervised client inquiries and concerns, ensuring prompt resolutions.
- Delivered actionable feedback to customer service management.
Dance Instructor
The Empire Performance Studio
Mittagong
01.2021 - Current
- Instructed students in the basics of various dance styles such as ballet, jazz, hip-hop and contemporary.
- Collaborated with team members to organize performance events and showcases.
- Provided individualized feedback to students to enhance their dance techniques.
- Maintained a safe and inclusive environment for all students during classes.
- Demonstrated proper technique while teaching new movements or steps.
- Motivated students by providing positive reinforcement when appropriate.
Education
High School Diploma -
Bowral High School
Bowral, NSW09-2025
Skills
- Effective sales and customer service
- Team collaboration
- Time management
- Individualized instruction
- Performance organization
- Positive reinforcement
- Conflict resolution
- Technical training
- Communication skills
- Adaptive teaching methods
Affiliations
My leadership experience has been shaped by years of dedication to high-performance environments, both on the stage and on the court. As a competitive dancer with The Empire Performance Studios, I have developed a strong sense of discipline, teamwork, and the ability to lead by example—whether in group routines, rehearsals, or mentoring younger dancers. Similarly, as a state final tennis player representing Complete Tennis. At Briars, I’ve learned to perform under pressure, strategize effectively, and motivate others through resilience and focus. These experiences have strengthened my leadership capabilities, allowing me to confidently guide teams, communicate with clarity, and maintain high standards of performance in any setting
Certification
- Complete a Responsible Service of Alcohol (RSA) Certificate.
Timeline
Tennis Instructor
Complete Tennis
01.2022 - Current
Customer Service
Briars
02.2021 - Current
Dance Instructor
The Empire Performance Studio
01.2021 - Current
High School Diploma -
Bowral High School