Eunice Siaw Thong Ng
Adelaide,SA
Summary
Hospitality professional with strong customer service skills, POS handling, and bar service support in busy dining and café settings. Known for staying calm during peak shifts, processing orders accurately, and supporting opening, closing, and station setup. Brings a guest-focused approach to food, beverage, and espresso service.
Overview
6
6
years of professional experience
Work History
Barista
Roseys
Unley
10.2025 - Current
- Prepared and served high-quality hot and cold beverages, enhancing customer experience.
- Created visually appealing latte art, contributing to cafe's presentation standards.
- Assisted with opening and closing duties, ensuring efficient operations and cleanliness.
Waitress / Part-Time Supervisor
Empress Restaurant
04.2025 - Current
- Managed high-volume bar service during peak hours with speed and accuracy.
- Processed orders and payments efficiently, contributing to smooth service during busy periods.
- Prepared and served beverages, ensuring adherence to company standards for quality and presentation.
Waitress
Noodle House
Darwin, NT
11.2024 - 02.2025
- Ensured customer satisfaction through timely table check-ins to address food and beverage needs.
- Delivered dishes promptly from kitchen to dining tables
Waitress
Ming Court Chinese Restaurant
Darwin, NT
03.2023 - 02.2025
- Trained new waitstaff on food handling, customer service, and safety procedures, ensuring compliance and enhancing service quality.
- Took food and drink orders using point-of-sale system.
Waitress
Roti Road Highpoint
Melbourne, VIC
11.2020 - 01.2023
- Resolved guest complaints, enhancing customer satisfaction and contributing to team morale.
- Clarified questions about orders and specialty items, ensuring accurate service and guest satisfaction.
- Maintained composure in high-pressure situations, ensuring positive guest experiences.
Education
Bachelors of Laboratory Medicine (honours) -
Adelaide University
11-2029
Skills
- Beverage Preparation
- High-Volume Service
- POS systems
- Food Safety Practices
- Safe Food Handling
- Opening duties
- Guest Relations Management
- Customer service
Languages
Chinese (Mandarin) - Fluent, Chinese (Cantonese) - Fluent, English - Fluent
Timeline
Barista
Roseys
10.2025 - Current
Waitress / Part-Time Supervisor
Empress Restaurant
04.2025 - Current
Waitress
Noodle House
11.2024 - 02.2025
Waitress
Ming Court Chinese Restaurant
03.2023 - 02.2025
Waitress
Roti Road Highpoint
11.2020 - 01.2023
Bachelors of Laboratory Medicine (honours) -
Adelaide University