Sibel Ademoglu
Springvale,VIC
Summary
Energetic Barista specializing in quality drinks and latte art for over ten years. Takes orders with smile and accurately makes delicious specialty drinks. Adaptable Manager offers 10 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
9
9
years of professional experience
Work History
Manager
Two Bob Snob
10.2021 - Current
- Proficient customer service skills
- 10 years of excellent barista skills with wide range of understanding around coffee, milk, and latte art
- Manage morning rush of customers with a pleasant smile and superior, efficient, customer service
- Training staff with coffee making skills, latte art and coffee knowledge
- Cash register and EFT machine operations
- Organizing weekly stock and control
- Maintain sanitary condition of service and kitchen areas, utensils and equipment used in food and bar preparation
- Greeting customers and assigning wait staff and tables
- Taking phone orders and bookings/reservations
- Developed and maintained customer relationships through communication and personalized service resulting in numerous regular customers
- Deliver excellent customer service addressing customer inquiries and resolve complaints
- Overseeing the professional handling of guest feedback and complaints
Credit Card Solutions Consultant
ANZ
04.2021 - Current
- Resolving simple and complex credit card enquires
- Resolving customer complaints or escalating exceptional circumstances to specialist teams
- Lodging complaints on (CMOS) system to ensure compliance to banking regulatory requirements
- Providing professional, engaging and efficient customer service to ANZ retail banking customers
- Processing balance transfers offers for credit card customers
- Accurate and timely lodgement of payment disputes
- SME Flagging support for new to bank consultants
- Promptly identifying fraud on customer’s credit card and escalating as required
- Compliance with banking regulations
- Assisting customers with branch appointments and recording key information
- Supporting retail customers with internet banking as needed to provide first call resolution
- Adherence to roster to ensure availability for customers calls and to assist the Contact Centre meet grade of service business targets
- Mortgage Breakfree package enquires.
Service Consultant
ANZ
08.2019 - 11.2019
- First Point of Contact for ANZ customers
- Assisting customers with Service call enquires
- Disputing transactions for customers
- Supporting customers with Retail Internet Banking enquires
- Timely transfer of customers to specialist areas to get the best outcome for customers
- Focus on first call resolution
- Mortgage Breakfree Package including Offset Account and Credit Card inquires.
Barista
The Tradesman's Café
09.2018 - 07.2019
- Front of house customer service
- Training and development for all front of house staff
- Supporting team environment to provide fast and efficient service
- Resolving customer feedback and complaints to ensure quality of service is maintained
- Producing fast and excellent coffees for in house and take away
- Greeting customers and table allocation
- Bar and behind bar duties
- Front of house stock control
- Taking Phone orders and business bookings in calendar
- Training of new staff to ensure levels of customer service are met.
Barista
Chapter Too Café
01.2015 - 07.2018
- Showcasing great customer service and attentiveness to customers
- Taking phone bookings and making floor planning’s with an accurate and timely manner
- Answering and managing customer phone calls and complaints
- Training new staff behind bar duties and FOH
- Greeting customers and allocating table seating
- Behind Bar duties
- Stock Control for FOH.
Education
Certificate SIR30207 III Retail and OHS(VFE) -
Holmesglen Institution
01.2015
VCE -
Wellington Secondary College
01.2014
Skills
- Exceptional Customer Service
- Employee Scheduling
- Food Service
- Business Forecasting
- Quality Standards
- Inventory Management
- Coffee Expertise
- Opening and Closing Duties
- Cash Handling
- Team Player
- Espresso Machine Operations
- Friendly and Outgoing
References
References available upon request.
Timeline
Manager
Two Bob Snob
10.2021 - Current
Credit Card Solutions Consultant
ANZ
04.2021 - Current
Service Consultant
ANZ
08.2019 - 11.2019
Barista
The Tradesman's Café
09.2018 - 07.2019
Barista
Chapter Too Café
01.2015 - 07.2018
Certificate SIR30207 III Retail and OHS(VFE) -
Holmesglen Institution
VCE -
Wellington Secondary College
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