Sibel Ademoglu

⦁ Proficient customer service skills
⦁ 10 years of excellent barista skills with wide range of understanding around coffee, milk, and latte art
⦁ Manage morning rush of customers with a pleasant smile and superior, efficient, customer service
⦁ Training staff with coffee making skills, latte art and coffee knowledge
⦁ Cash register and EFT machine operations
⦁ Organizing weekly stock and control
⦁ Maintain sanitary condition of service and kitchen areas, utensils and equipment used in food and bar preparation
⦁ Greeting customers and assigning wait staff and tables
⦁ Taking phone orders and bookings/reservations
⦁ Developed and maintained customer relationships through communication and personalized service resulting in numerous regular customers
⦁ Deliver excellent customer service addressing customer inquiries and resolve complaints
⦁ Overseeing the professional handling of guest feedback and complaints
⦁ Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
⦁ Recruited and hired qualified candidates to fill open positions.
⦁ Conducted regular meetings with staff to discuss progress and identify
areas of improvement.

⦁ Resolving simple and complex credit card enquires
⦁ Resolving customer complaints or escalating exceptional circumstances to specialist teams
⦁ Lodging complaints on (CMOS) system to ensure compliance to banking regulatory requirements
⦁ Providing professional, engaging and efficient customer service to ANZ retail banking customers
⦁ Processing balance transfers offers for credit card customers
⦁ Accurate and timely lodgment of payment disputes
⦁ SME Flagging support for new to bank consultants
⦁ Promptly identifying fraud on customer's credit card and escalating as required
⦁ Assisting customers with branch appointments and recording key information
⦁ Supporting retail customers with internet banking as needed to provide first call resolution
⦁ Adherence to roster to ensure availability for customers calls and to assist
the Contact Centre meet grade of service business targets

• Exceptional customer service experience
• Preparing all sandwiches, focassias, salads and more to customer order Managed morning rush of customers daily with efficient customer service
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Planning and Preparing catering orders up to 120 people
• Followed health, safety and sanitation guidelines to pass state inspections.
• Trained new baristas on company policies and procedures regarding food handling safety standards.
• Operated cash registers to process customer payments.
• Assisted in the preparation of baked goods including muffins, cookies and scones.

⦁ Showcasing great customer service and attentiveness to customers
⦁ Taking phone bookings and making floor planning's with an accurate and timely manner
⦁ Answering and managing customer phone calls and complaints
⦁ Training new staff behind bar duties and FOH
⦁ Greeting customers and allocating table seating
⦁ Behind Bar duties
⦁ Stock Control for FOH.