Sibel Babat

• Managed a portfolio of approximately 40–60 active claims simultaneously within a highly regulated legislative environment.
• Coordinated claim progression from initial review to determination, ensuring timely completion of documentation, evidence, and stakeholder requirements.
• Liaised directly with veterans, medical specialists, healthcare providers, advocates, delegates, and external stakeholders to progress claims and obtain supporting evidence.
• Reviewed complex medical documentation, pathology reports, specialist assessments, and supporting evidence to identify relevant information for decision-making.
• Maintained accurate case notes and records in accordance with legislative and departmental requirements.
• Explained complex claims processes and requirements in clear, accessible language to support client understanding and engagement.
• Escalated complex matters appropriately while maintaining continuity of service and claim progression.
• Assisted colleagues with stalled and complex claims, helping improve overall team productivity and claim outcomes.
• Developed workflow structures and documentation processes that streamlined operations and reduced claims backlogs.
• Worked closely with team members to improve claim management processes and support performance outcomes.

Key Achievement

Supported delegate team by reviewing and organizing complex claims, implementing structured workflows that led to significant reductions in claim backlogs.

• Managed caseload of participants, facilitating engagement and support to enhance employment outcomes.
• Built and maintained relationships with employers and external stakeholders to support employment outcomes.
• Guided clients in navigating complex program requirements and employment pathways to empower decision-making.
• Managed participant engagement and performance against organisational KPIs.
• Maintained accurate records and documentation while balancing competing priorities.
• Supported clients facing barriers to employment through tailored communication and problem-solving strategies.
• Delivered high levels of customer service while managing expectations and resolving concerns.

• Managed prospect outreach, qualifying leads and guiding conversations toward contributions.
• Presented campaign details clearly to align donor interests with organizational needs.
• Built donor relationships to support fundraising goals and repeat giving.
• Maintained accurate CRM records to track pipeline activity and follow-up actions.
• Attended monthly sales meetings and quarterly sales trainings.
• Negotiated prices, terms of sales and service agreements.
• Expanded customer base through cold calling, networking, and relationship building.
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• Oversaw daily business operations across administration, finance, customer service, inventory, and supplier coordination to ensure seamless workflow.
• Assisted with identifying opportunities for operational improvement and business efficiency.
• Resolved customer enquiries and issues, enhancing service standards and client satisfaction.
• Coordinated customer enquiries and resolved issues to maintain service standards and client satisfaction.
• Identified opportunities for operational improvement and business efficiency, contributing to enhanced performance.
• Supported a small business environment requiring flexibility, initiative, and strong organisational skills.