Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sibonokuhle Gandawa

Nhulunbuy,NT

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Toddler Room Assistant

Arnhem Early Learning Centre
Nhulunbuy, NT
08.2023 - Current
  • Fostered an environment that promoted respect between staff members and children.
  • Utilized problem-solving techniques when conflicts arose between children.
  • Maintained records of daily attendance, diaper changes, meals served, naps taken.
  • Ensured that all toys and equipment were clean before use by toddlers.

Administrative Officer

Mala'la Healh Centre
Maningrida, NT
03.2021 - 06.2023
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
  • Monitored email accounts regularly and responded appropriately within established timeframes.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate database.
  • Assisted so much in patient- travel tasks.
  • Assisted patients in understanding the date and location of their Hospital Appointments.
  • Sent out patient travel letters to the patients living in the community.
  • Directed and oversaw office personnel activities.
  • Coordinated appointments, meetings and telehealth conferences.
  • Maintained front desk to provide positive first impression.

Pharmacy Assistant

Emergency Pharmarcy Zimbabwe
Bulawayo, NT
02.2018 - 04.2019
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Greeted customers upon arrival at the pharmacy counter.
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Restocked shelves and prepared expired drugs for return.
  • Trained new pharmacy staff in procedures and customer service standards.
  • Answered customer questions about prescribed and OTC medications.
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Organized and maintained patient profiles in the computer system.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Administrative Officer

Scripture Union Zimbabwe
Bulawayo, NT
07.2014 - 12.2016
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
  • Monitored email accounts regularly and responded appropriately within established timeframes.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Performed data entry tasks including entering financial transactions into the company's accounting system.
  • Planned staff and training meetings and scheduled conference rooms.
  • Assisted in compiling monthly expense reports.
  • Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
  • Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Developed new filing systems to improve accuracy of document retrieval processes.
  • Compiled daily activity logs and updated records with pertinent information on a regular basis.
  • Directed and oversaw office personnel activities.
  • Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Greeted visitors warmly upon arrival at office reception area.
  • Provided assistance with special projects as assigned by management team members.
  • Sorted incoming mail for distribution to appropriate personnel.
  • Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
  • Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Managed calendars to ensure efficient use of time; scheduled appointments as needed.
  • Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
  • Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Conducted research online using various search engines to locate requested information quickly and accurately.

Education

Advanced Level

Eveline High School
Zimbabwe
11-2014

Secondary Education

Eveline High School
Zimbabwe
11-2009

Primary Education

Charles Darwin University
NT

Skills

  • Proposal Writing
  • Data Acquisition
  • Event Coordination
  • Scheduling and Calendar Management
  • Travel Arrangements
  • Database Management
  • Expense Reporting
  • Scheduling Appointments
  • Workflow Planning
  • Personnel Management
  • Equipment Repair
  • Proofreading Documents
  • Database Administration
  • Document Preparation
  • Verbal Communication
  • Mail Distribution
  • Spreadsheet Management
  • Quality Control
  • Database Entry
  • Driver Communications
  • Peer Relationships
  • Scanning and Copying
  • Verbal and Writing Communication
  • Administrative Tasks
  • Supply Tracking
  • Confidentiality
  • Travel Planning
  • Reservation Management
  • Geographical Knowledge
  • Issue Resolution
  • Documentation and Reporting
  • Reservation Confirmation
  • Regulatory Compliance
  • Detail Oriented
  • Travel Sales
  • Transportation Information
  • Interpersonal Communication
  • Microsoft Office
  • Flexible Schedule
  • Telephone Reception
  • Special Needs Assistance
  • Reliability
  • Critical Thinking
  • Goal Setting
  • Itinerary Planning
  • Certified Travel Industry Executive (CTIE)
  • Excellent Communication
  • Staff Training
  • Organizational Skills
  • Invoice Preparation
  • Team Collaboration
  • Active Listening
  • Attention to Detail
  • Time Management Abilities
  • Documentation
  • Group Travel
  • Task Prioritization
  • Interpersonal Skills
  • Team Leadership
  • Passenger Assistance
  • Tour Package Creation
  • Adaptability
  • Analytical Thinking
  • Teamwork and Collaboration
  • Written Communication
  • Corporate Travel
  • Baggage Handling Procedures

References

References available upon request.

Timeline

Toddler Room Assistant

Arnhem Early Learning Centre
08.2023 - Current

Administrative Officer

Mala'la Healh Centre
03.2021 - 06.2023

Pharmacy Assistant

Emergency Pharmarcy Zimbabwe
02.2018 - 04.2019

Administrative Officer

Scripture Union Zimbabwe
07.2014 - 12.2016

Advanced Level

Eveline High School

Secondary Education

Eveline High School

Primary Education

Charles Darwin University

Similar Profiles

CREATE PROFILE
Sibonokuhle Gandawa