Seasoned sales person who consistently improves sales floor operations while delivering outstanding service to every customer. Strengthens company brand with industry-leading customer loyalty. Effectively partners with staff, customers and management to solve complex problems affecting business direction and customer satisfaction. I have hands on knowledge and experience on all different department of the sales department.
Hi, I’m
Sibo Mtunzi
Sales and Customer Service
WEST GLADSTONE,Queensland
Summary
Overview
9
years of professional experience
Work History
PCD Group
Sales Supervisor
09.2021 - 03.2023
Job overview
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Trained team members in successful strategies to meet operational and sales targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Effectively coached team members to reach weekly and monthly sales goals.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
PCD Group
Sales Representative
02.2018 - 08.2021
Job overview
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Quoted prices, credit terms and other bid specifications.
- Recorded accurate and efficient records in customer database.
- Trained and mentored new sales representatives.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Contributed to event marketing, sales and brand promotion.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
PCD Group
Receptionist
03.2014 - 01.2018
Job overview
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered central telephone system and directed calls accordingly.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer problems and complaints.
Education
London Chamber of Commerce United Kingdom
Diploma In Sales And Marketing Management from Sales &Marketing
University Overview
ABMA InstituteUnited Kingdom
Certificate In Business Management from Business Management
12.2020
University Overview
Skills
- Inventory Oversight
- Sales Expertise
- Learning Strategies
- Staffing
- Task Delegation
- Reviewing Employees
- Quality Control Analysis
- Promotional Campaigns
- Performance Evaluations
- Troubleshooting
- Sales Strategy Optimization
- Store Merchandising
- Effective Selling Techniques
- Staff Meetings
- Effective Working Relationships
- Critical Thinking
Timeline
Sales Supervisor
PCD Group
09.2021 - 03.2023
Sales Representative
PCD Group
02.2018 - 08.2021
Receptionist
PCD Group
03.2014 - 01.2018
London Chamber of Commerce
Diploma In Sales And Marketing Management from Sales &Marketing
ABMA Institute
Certificate In Business Management from Business Management
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