Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Siby Cletus

Melbourne,VIC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

15
15
years of professional experience

Work History

Team Leader, Sales Operations

TV Shop NZ Ltd
01.2019 - 02.2024
  • Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Stayed current on company offerings and industry trends.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Built relationships with customers and community to promote long term business growth.

Customer Service Officer

Vodafone India Ltd
09.2015 - 01.2019
  • Promoted company brand and unique offerings through personalized customer service.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
  • Completed data entry to record call notes, suggestions and questions.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Foreign Exchange Sales Officer

Travelex Currency Services - New Zealand
04.2009 - 09.2015
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Responded to customer needs by answering questions and providing detailed information about [Product or Service].
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Supervised, trained and mentored staff of [Number], resulting in consistent team achievement.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Developed sales strategy based on research of consumer buying trends and market conditions.

Education

Master of Arts - Commerce

Auckland University of Technology
Auckland
02.2009

Bachelor of Arts - Commerce

MG University
India
04.2003

Skills

  • Active Listening
  • Interpersonal Communication
  • Analytical Thinking
  • Problem-solving abilities
  • Public Speaking
  • Decision-Making
  • Team Collaboration
  • Professionalism

Languages

English
Full Professional
Hindi
Limited Working
tamil
Limited Working
Malayalam
Native or Bilingual

Timeline

Team Leader, Sales Operations

TV Shop NZ Ltd
01.2019 - 02.2024

Customer Service Officer

Vodafone India Ltd
09.2015 - 01.2019

Foreign Exchange Sales Officer

Travelex Currency Services - New Zealand
04.2009 - 09.2015

Master of Arts - Commerce

Auckland University of Technology

Bachelor of Arts - Commerce

MG University

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Siby Cletus