Sid Dabarera
Clyde North
Summary
Experienced Automotive Finance Specialist skilled in providing tailored financing solutions and driving seamless vehicle purchases. Expertise in guiding customers through the buying process, securing optimal financing terms, and exceeding sales targets. Strong customer relationship builder with in-depth knowledge of vehicle sales and financing options. Accredited with major lenders including Allied Credit, Pepper Money, Angle Auto Finance, and Angle Commercial.
Overview
13
13
years of professional experience
Work History
Finance and Insurance Manager
Melbourne's Cheapest Cars
07.2023 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Reduced risk exposure by conducting thorough credit assessments and monitoring portfolio performance.
- Submitted loan applications to underwriter for verification and recommendations.
- Negotiated loan terms and conditions with customers to secure best deal.
- Drove regulatory compliance by staying informed on industry changes and ensuring adherence to all relevant laws and regulations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Sales Manager
Melbourne's Cheapest Cars
05.2021 - 07.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted regular evaluations of sales team performance, identifying areas for improvement and providing constructive feedback.
- Streamlined sales process, reducing paperwork and administrative tasks for a more efficient workflow.
- Optimized dealership''s online presence by updating website content regularly, ensuring accurate vehicle listings with attractive photos and descriptions.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
Used Car Sales Consultant
Melbourne's Cheapest Cars
04.2019 - 03.2021
- Developed a loyal customer base by delivering exceptional service, leading to increased referrals and repeat business.
- Increased customer satisfaction by providing personalized service and addressing specific needs.
- Improved client retention rate by ensuring top-notch after-sales support and addressing concerns promptly.
- Boosted sales performance through proactive follow-ups and building lasting relationships with clients.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Store Manager
Yes Optus
07.2016 - 03.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Business Specialist
Yes Optus
10.2014 - 07.2016
- Secured high-value contracts through skillful negotiation tactics, ensuring profitability for both the company and clients.
- Managed a portfolio of accounts effectively, monitoring sales pipelines to ensure timely follow-up on leads and opportunities.
- Delivered exceptional customer service, maintaining long-lasting relationships with existing clients leading to repeat business and referrals.
- Exceeded monthly sales quotas consistently, contributing significantly towards overall team performance targets.
- Expanded customer base through effective networking and relationship building with potential clients.
- Greeted customers and helped with product questions, selections, and purchases.
Telecommunications Sales Representative
Yes Optus
05.2012 - 06.2014
- Set up appointments with potential and current customers to promote new products and services.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Prepared pricing agreements and contracts to close sales.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Certificate III - Automotive
TAFE
Dandenong, VIC09-2011
High School Diploma -
Dandenong High School
Dandenong09-2011
Skills
- Customer Relationship Management (CRM)
- Compliance & Regulations
- Risk Management
- Customer Retention
- Communication
- Customer service
- Credit analysis
- Sales coaching
Affiliations
- Allied Credit
- Pepper Money
- Angle Auto Finance
- Angle Commercial
- AFS
- Allianz Insurance
- Pentana Solutions(Eranet)
- Liberty Financial
- Carsales
Timeline
Finance and Insurance Manager
Melbourne's Cheapest Cars
07.2023 - Current
Sales Manager
Melbourne's Cheapest Cars
05.2021 - 07.2023
Used Car Sales Consultant
Melbourne's Cheapest Cars
04.2019 - 03.2021
Store Manager
Yes Optus
07.2016 - 03.2019
Business Specialist
Yes Optus
10.2014 - 07.2016
Telecommunications Sales Representative
Yes Optus
05.2012 - 06.2014
Certificate III - Automotive
TAFE
High School Diploma -
Dandenong High School
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