Sid Priyanjitha
Notting Hill,Australia
Summary
I am a dedicated IT Support Engineer who specializes in diagnosing and resolving technical issues. I excel providing technical assistance to various departments, ensuring smooth workflow and productivity. I have a knack for training end-users on new software and ensuring that hardware and software are always up to date. As a team player with extensive experience in business environments, I am capable of independently managing assignments and consistently exceeding expectations. I am an adaptable learner with excellent computer skills.
Overview
2
2
years of professional experience
Work History
IT Support Engineer
YOGO Lanka (PVT) Ltd.
Colombo 06, Sri Lanka
08.2019 - 11.2021
- Effectively communicated by asking well-informed questions and actively listening to provide precise support for technical issues
- Maintained thorough documentation of support requests, escalations, and the actions taken to ensure accurate record-keeping
- Diagnosed program malfunctions, diligently identifying their root causes and implementing appropriate corrective solutions
- To minimize support calls, I contributed self-help information, operating tips, FAQs, and technical solutions for common problems
- Effectively schedule and executed system-wide software installation and upgrades
- Collaborate closely with users and management teams to identify system requirements for specific software solutions
- Conducted orientation sessions for staff, providing live demonstrations and addressing their questions, to ensure smooth transition to new equipment and systems
- Regularly evaluated the functionality and performance of software and hardware, making recommendations for improvements and solutions
- Using various communication channels like phone calls, emails, and live chat, I guided users through detailed hardware installation and technical troubleshooting
- To enhance IT support, I diligently tracked reported issues, identifying trends and planning appropriate remedial actions
- Provided prompt and effective assistance to user inquiries regarding computer software and operations, resolving problems promptly
- Additionally, I conducted training sessions for users and junior support staff on the proper usage of hardware and software
- Recognizing the importance of limited IT infrastructure, I recommended strategies to optimize system performance
- Monitored the daily performance of existing computer systems and conducted minor hardware and software repairs as needed, following user manuals
- Working collaboratively with staff, users, and management, I played a crucial role in establishing requirements for new systems or modifications
- To ensure accurate record-keeping, I diligently recorded daily activities, data communications, and remedial actions taken
- Customized system, software, and hardware settings to meet specific user needs, providing personalized support for each individual or department.
Education
Bachelor - Information technology
University of Colombo School of Computing
BLA(Hons) Bachelor of Landscape Architecture -
University of Moratuwa
Diploma - Information Technology
University of Colombo School of Computing
Skills
- Application Support
- ERP systems & Support tickets
- Technical Support
- User Support
- Application Installations
- Office 365
- Hardware Diagnostics
- HTML, CSS, JavScript, PHP, JQuery, Bootstrap, JAVA
Accomplishments
- Completed a Standalone software project as final year individual project in Inventory and Transaction Management System - Tharushika Super Veyangoda, Sri Lanka (2018)
- Completed a Standalone software project - Transaction Management System for D-Net Computers, Sri Lanka (2016)
- Completed an Online Student Registration and Management System for Earth University College, Sri Lanka
Additional Information
I possess full work rights with a visa that remains valid until August 2026
Languages
- Sinhala (Native)
- English (Intermediate)
Timeline
IT Support Engineer
YOGO Lanka (PVT) Ltd.
08.2019 - 11.2021
Bachelor - Information technology
University of Colombo School of Computing
BLA(Hons) Bachelor of Landscape Architecture -
University of Moratuwa
Diploma - Information Technology
University of Colombo School of Computing
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