Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic
Rajakaruna Senanayake P H W K M R Y Sidantha Marapana

Rajakaruna Senanayake P H W K M R Y Sidantha Marapana

BERWICK,VIC

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

General Manager Food & Beverage, People and Admin

Bisso Village Estate Resort (Subsidiary of WoodLanka (Pty) Ltd)
Kegalle, Kegalle
09.2020 - 02.2023
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Taking customer feedback and dining trends into consideration, planning menus, consulting with chefs, and managing staff.
  • Develop and implement standards for stock levels maintaining and purchasing meterials.
  • Planning and budgeting for special events, functions, and promotional activities
  • Set standards, enforce and monitor compliance, and ensure minor staff maintain the dining facility according to all standards and hygiene regulations.
  • Appoint food committees to gather customer feedback and suggestions on food quality and services.
  • Develop training programs and conduct sessions for staff on best practices, efficiency, and quality service
  • Prepare employee rosters/shift.
  • Overlook the employee payroll, transport and delivery,
  • Develop process and policies and procedures for establish smooth functions and order.
  • Handle staff deciplinery inquaries and procdurers

Assistant Manager - HR and Administration

Trischel Fabrics (Pvt) Ltd
Thulhiriya, Warakapola
07.2018 - 08.2020
  • Provide guidance to operate smooth cafe and restaurant facility
  • Develop food safety culture making awareness amount the staff and customers
  • Attend customer grievances and manage issues.
  • Form food quality maintaining committee consist of staff and create team work solving food related issues and find improvements
  • Provided guidance to supervisors on employee relations issues such as performance management, disciplinary action, terminations and grievances.
  • Organizing events, functions and recreational /team building activities including event budgeting, location arrangements, food menus & Beverage selection, third party suppliers coordination.
  • Conducted training sessions for new hires and existing staff to ensure compliance with company policies and procedures.
  • Resolved disputes between employers and employees through mediation or arbitration processes.
  • Advised senior management on labor laws related to wages, working hours and other employment matters.
  • Evaluated employee performance reviews on a regular basis to assess their progress against goals set by the company.

Assistamt Manager - Food & Beverage, Admin, People

Service Shoes Lanka (Pvt) Ltd
Katunayake, Gampaha
01.2016 - 06.2018
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
  • Organized special events such as musical shows, team building activities and other social functions to ensure successful execution of services.
  • Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
  • Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
  • Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
  • Organized and facilitated team-building activities, including monthly staff meetings.
  • Provided guidance on labor law regulations to ensure compliance with applicable laws.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
  • Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.

Senior Safety Executive

Dialog Axiata PLC
Colombo, Colombo
07.2012 - 08.2014
  • Developed and implemented safety policies, procedures and standards across the organization.
  • Provided training on safety protocols and best practices to employees.
  • Conducted risk assessments to identify potential hazards in the workplace.
  • Investigated incidents and accidents in the workplace, identified root causes and developed corrective action plans.
  • Monitored worksites for compliance with health and safety regulations.

Executive Administrator

MAS ACtive Lenia Intimo
Biyagala, Colombo
01.2008 - 02.2011
  • Developed and maintained office procedures, policies, and standards.
  • Maintained accurate records of all inventory, supplies and equipment.
  • Ensured compliance with health codes standards and regulations related to food safety.
  • Organizing Special events such as annual get to gather, Parties, religious activities, etc.
  • Monitored quality control of both incoming and outgoing products from the kitchen area.
  • Participated in budgeting process by providing input on costs associated with purchasing ingredients and supplies.
  • Planned staffing requirements based on expected volume of guests and special events.
  • Maintained order and clealiness of staff quatoers.
  • Handle transport of the comapny

Office Assistant

Plywood House (Pvt) Ltd
Kegalle, Kegalle
07.2004 - 01.2008
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Coordinated travel arrangements for staff members, including making reservations for flights or hotels.

Education

Certificate - Provide Responsible Service Of Alcohol

CFT International
Australia
05-2024

MBA - Business Management

Univercity of Sunderland
United Kingdom
01-2020

Post Graduate Diploma - Strategic Management & Leadership

Pearson International
United Kingdom
02-2017

Certificate - Certificate in Occupational Safety & Health

Employer's Federation of Ceylon
Sri Lanka
01-2012

Skills

  • P&L Management
  • Schedule Management
  • Service Quality Improvement
  • Customer Retention
  • Process Automation
  • Customer Relationship Management
  • Advertising and marketing
  • Vendor Sourcing
  • Quality Management
  • Business Administration
  • Branding
  • Staff Supervision
  • Leadership and team building
  • Top talent recruiting, hiring, and retention
  • Administrative Skills

Accomplishments

  • Certificate in MOS (MAS Operating System) Yellow Belt, MAS Holding
  • Intelligent Leadership – Elevating the Status-Quo by John Mattone, Sri Lanka Institute of Marketing
  • "Warnana" Service Appreciation for the remarkable improvements made to develop Health & Safety Culture at Dialog Axiata PLC.

Affiliations

  • 2022 – Effectively oversee a two-day event hosted by the Devotional Secretariat Office in the Sabaragamuwa Province, catering to 500 guests, which includes arranging accommodations for 50 government managementofficers.
    2022 – Planning menus and function set-up for over 20 wedding functions at Amaya Restaurant & Holiday Inn (subsidiary of Woodlanka (Pvt) Ltd) in the year of 2022.
    2019/2021 – Manage the cafeteria and restaurant of Trischel Fabric (Pvt) Ltd with a daily capacity of 500
    employees. 2019/2021 – Manage the food committee of Trischel Fabric (Pvt) Ltd with 100% succession rate with 0% food related issues
    2019 - Introduce Chinese food and beverages to cate the requirement of the Chinese expatriates’ staff in the facility.
    2018 – Strategically manage the cafeteria of restaurant of Service Shoes Lanka (Pvt) Ltd developing café and restaurant capacity to cater the factory expansion (expanding the head count from 150 to 300 employees per shift).

Certification

  • Certified First Aider - 2012 Sri Lanka Red Cross

Timeline

General Manager Food & Beverage, People and Admin

Bisso Village Estate Resort (Subsidiary of WoodLanka (Pty) Ltd)
09.2020 - 02.2023

Assistant Manager - HR and Administration

Trischel Fabrics (Pvt) Ltd
07.2018 - 08.2020

Assistamt Manager - Food & Beverage, Admin, People

Service Shoes Lanka (Pvt) Ltd
01.2016 - 06.2018

Senior Safety Executive

Dialog Axiata PLC
07.2012 - 08.2014

Executive Administrator

MAS ACtive Lenia Intimo
01.2008 - 02.2011

Office Assistant

Plywood House (Pvt) Ltd
07.2004 - 01.2008

Certificate - Provide Responsible Service Of Alcohol

CFT International

MBA - Business Management

Univercity of Sunderland

Post Graduate Diploma - Strategic Management & Leadership

Pearson International

Certificate - Certificate in Occupational Safety & Health

Employer's Federation of Ceylon

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Rajakaruna Senanayake P H W K M R Y Sidantha Marapana