Siddarth Sivaprakash
Engineering (Mechanical)
Quakers Hill,NSW
Overview
11
11
years of professional experience
Work History
Subject Matter Expert/CSR, Sales
Everyday Insurance
10.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Front of House Manager
Manjits Wharf
05.2021 - 10.2022
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Reduced wait times during peak hours, orchestrating more effective seating strategy that maximized dining room flow and guest experience.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
Food Service Worker
VenuesLive
01.2019 - 10.2022
- In charge of the set-up of stall prior business day and ensure all systems and appliances were functioning
- Dealt with customer enquiries and complaints regarding products
Online Personal Shopper
Myer Stores
09.2019 - 02.2020
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Worked productively with customers to meet order requirements and service expectations.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Purchase Coordinator
Jamaheer Constructions LLC.
08.2015 - 12.2015
- Coordinated with the purchasing and logotistics of materials gor ongoing construction projects
- Established communications with suppliers and ensured materials were supplied within specified time frames with minimal issues
Education
Bachelor of Engineering - Mechanical Engineering
UNSW Sydney
Sydney, NSW12-2020
Foundation Studies - Physical Sciences
UNSW Sydney
12-2016
High School Diploma - Science
Dubai Gem Private School
06-2015
Skills
Adobe Photoshop
Autocad
Microsoft Office
Administrative Duties
Professional Drafting
Team Management Direction
Interpersonal Skills
Time Management
Multitasking
Cultural Awareness
Mentoring/Tutoring Skills
Liasing with External and Internal Stakeholders
Presenting/Selling Ideas to Clients
Timeline
Subject Matter Expert/CSR, Sales
Everyday Insurance
10.2022 - Current
Front of House Manager
Manjits Wharf
05.2021 - 10.2022
Online Personal Shopper
Myer Stores
09.2019 - 02.2020
Food Service Worker
VenuesLive
01.2019 - 10.2022
Purchase Coordinator
Jamaheer Constructions LLC.
08.2015 - 12.2015
Bachelor of Engineering - Mechanical Engineering
UNSW Sydney
Foundation Studies - Physical Sciences
UNSW Sydney
High School Diploma - Science
Dubai Gem Private School