Summary
Overview
Work History
Education
Skills
Certification
Hobbies:
Languages
Timeline
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Siddesh Das

Dombivili West,MAHARASHTRA.

Summary

Hardworking and passionate job seeker with strong organizational skills , eager to secure a position with a company who can offer opportunities to grow.

I have experience in customer service and administrative roles. I also have good reading, writing, communication and problem solving skills, I would like to offer.

I am ready to work as a team to assist the company achieve goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Refund Specialist

Teleperformance - CVS Coram Pharmacy
07.2021 - Current
  • Actively contributed to team discussions on best practices for handling unique or challenging refund scenarios, sharing practical insights gained from experience.
  • Verified accuracy of accounts payable payments, resulting reduction in payment errors and check reissues.
  • Maintained accurate records of customer payments.
  • Developed strong working relationships with colleagues and stakeholders, facilitating smooth resolution of cross-functional issues involving refunds.
  • Reduced processing time for refunds by streamlining procedures
  • Followed up on denied and unpaid claims to resolve problems and obtain payments.
  • Contributed to the development of company goals and strategies for improving overall refund operations efficiency.
  • Adhered strictly to data privacy regulations while handling sensitive customer information during the refund process, minimizing potential risks or breaches.
  • Maintained accurate records of all refunds processed, ensuring proper documentation for auditing purposes.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.

Customer Service Associate

E -Nxt Financials Limited, A TATA Enterprise
01.2013 - 05.2015
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor regarding loan enquires.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Sought ways to improve processes and services provided.
  • Learned and adapted quickly to new technology and software applications - Sage CRM & web CRM and Lean Six Sigma
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Worked as a fire marshal for the company, to assist in work health and safety requirements.
  • Conducted auditing for Internal, External & TBEM Audits

Education

NDT Level II Certificate -

BHIDE'S INSTITUTE OF TESTING TECHNOLOGY
Maharashtra
2016

Bachelor of Commerce -

YASHWANTRAO CHAVAN MAHARASHTRA OPEN UNIVERSITY
Maharashtra

High School Diploma -

EBM COLLEGE
Maharashtra
2010

S.S.C -

CMS ENGLISH SCHOOL
Dombivili West
2008

Skills

  • Computer Skills
  • (Basic)MS Office ie Excel, Word, Power-Point, Outlook
  • Data Entry
  • Customer Service
  • Issue and Complaint Resolution
  • Call Centre Operations
  • Administrative and Office Support
  • Electronic Records Management
  • Staff Motivation
  • Professional Communication
  • Prioritization
  • Recordkeeping
  • Training new staff

Certification

Certificate for best performer of the month (Tata Motors Finance Limited).

Hobbies:

In my spare time, I enjoy reading, playing cricket, watching movies or listening to music. 


Languages

Bengali
Native or Bilingual
Marathi
Full Professional
English
Full Professional
Hindi
Full Professional

Timeline

Customer Service Refund Specialist

Teleperformance - CVS Coram Pharmacy
07.2021 - Current

Customer Service Associate

E -Nxt Financials Limited, A TATA Enterprise
01.2013 - 05.2015

NDT Level II Certificate -

BHIDE'S INSTITUTE OF TESTING TECHNOLOGY

Bachelor of Commerce -

YASHWANTRAO CHAVAN MAHARASHTRA OPEN UNIVERSITY

High School Diploma -

EBM COLLEGE

S.S.C -

CMS ENGLISH SCHOOL

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Siddesh Das