SIDDHARTH PATEL

Responsible for understanding and improving the business’s IT systems and operational WMS infrastructure. Which involved performing various discovery task of the current systems in place and working with the existing workflows identifying new avenues for improvement thus, increasing productivity, data and system reliability across the business needs

Also, Regular Systems Check, User Training were part of my routine where Critical Thinking, Problem-Solving, use of Time and Project Management skills while maintaining Communications between different teams proved crucial driving changes in a control and planned manner. Additionally, tasked to gather operational data in terms of transactions affected by various process chains, identifying irregularities and reporting on those for future improvements

RESPONSIBILITIES:

• Studying and analyzing the organizations Oracle NetSuite ERP, teaching myself how to use and navigate the ERP by using online Oracle libraries and shadowing the current systems admin and my operations manager to learn the system
• Which allowed me to suggest changes in certain areas, ensuring it is meeting the growing needs of the business
• Identifying areas for improvement and recommending enhancements such as introduction of end process accountability, electronic documentation of manual processes, updating the inventory data fields ensuring accuracy in reporting, improving how the KPI’s were measure based on improved workflows
• Uplifting current and legacy process chains to the next level with more accurate flow of information and data integrity throughout the business
• Identifying opportunities on how to improve warehousing and inventory management processes to increase efficiency and accuracy
• I also executed random inventory and process checks to maintain integrity and data reliability which became a baseline throughout the business allowing future processes to be built on top of it which included weekly cycle count project in the warehouse operations of the business
• Tasked with vendor selection process for the WMS project which included preparing business case for the management and stakeholders by organizing and conducting regular meetings with potential vendors
• Ensuring the services provided matched the organization’s needs
• Oversaw inventory control in the warehouse to maintain data and stock integrity for inbound and outbound goods
• Regularly audited inventory records and reconciled any discrepancies on a daily or weekly basis with the relevant teams
• Generated reports on inventory levels, order statuses, and other key metrics for management and stakeholder teams by using excel and other reporting tools which were to be used in monthly board reports and quarterly business reports
• Lead and managed the project related to the enhancement or implementation of WMS and other systems such as RF Smart, EDI setups, Barcoding the warehouse and Wireless network setup
• Ensured all warehousing operations complied with industry standards and regulations such as keeping the inventory accuracy closer to 99.6% preventing leakage, avoiding inventory shrinkage and upholding the valuation check on inventory thus minimizing loss to the business
• Creating knowledge base and FAQs such as user guides for daily used functionality within the WMS and Oracle ERP for the end users, documenting process flows using Visio, MS Word and MS Excel to map all the relevant processes and oversaw that those were regularly updated based on any new changes made in the system
• Regular data uploads and data mapping were performed within the ERP to keep the inventory and locations up to date
• Setting up inventory counts for primary and 3pl warehouse throughout the country using inventory management features within the ERP and WMS systems
• Working closely with the operations manager, warehouse manager and NetSuite admin to get tasks done
• Trained staff on how to use mobile inventory management in Oracle NetSuite WMS and wireless technologies by adjusting my training style to suit each employee and ensuring they action the main tasks by conducting vigorous testing prior to going live using sandbox environment within the ERP module while also providing ongoing support and troubleshooting as required
• This exercise proved a huge success and resulted in a successful transition from a paper-based system to using mobile devices throughout the whole warehousing operations with no apparent downtime
• Thus, instilling confidence in the employees towards the new technology

ACHIEVEMENTS:

• Successful migration of the whole inventory from one location to another while relocating the office and warehouse
• Successful introduction, execution and ongoing support for RF Smart
• Successful documentation of every process involved from inbound to outbound with introduction of new WMS
• Conducted multiple stock takes at the primary and 3PL warehouses location towards the end of each financial year.

Responsible for maintaining the functionality and accessibility of computer software and hardware for in house and remote clients.

Also, including variety of tasks, such as facilitating Support Request for further escalation, Training End Users, Asset Management, researching new technologies, preparing Business Cases for the managers, Vendor Management and Budget Preparation

• Provide IT support to over 110 employees, resolving hardware and software issues remotely or in person, in a timely manner.
• Creation of Account profiles, Resources, Mailboxes using Office 365 Admin Centre tied to Active Directory/Exchange.
• Tasked in relocation of IT infrastructure and setting up new Hardware, Software and Network Connectivity with basic troubleshooting at user level.
• Setting up state of the art conferencing system with Polycom.
• Deployment of Various EUC Platforms such as Desktops, Laptops, Virtual Machines, Mobile Computer, RF Scanners, Wireless Label Printers and other print solutions.
• Analyzing system requirements and addressing any relevant problems in conjunction with outside support team.
• Responsible for the development and enforcement of IT policies and procedures such as Data management, Policies outlining on how to use IT resources, Compliance control ensuring relevant laws are followed, Network Access policies like Password Management, rules for Remote Access and Dynamic Group Policies for Distribution List within Office 365. Also, counselled and retrained staff where required.
• Regularly delivered on-call support for emergencies that occur outside of normal working hours always ensuring smooth operations of the business.
• Minimal HTML, Jscript and SQL scripting to improve existing forms and web documents.
• Working with Peloton Cyber Security – evaluating cyber security protocol and risk assessment.
• Maintaining records of IT assets, software licenses, user issues, and their resolutions also, worked on creating budget requirements for the year.
• Working and communicating effectively under pressure
• Liaising with vendors (Centra Networks, Europe Registry, Fujifilm, Telstra, Databox Solutions ) to resolve technical issues.

ACHIEVEMENTS:
• Successful relocation of entire head office IT hardware and components from Murarrie to EagleFarm.
• Upgraded old networking infrastructure such as cables, patch panels and switches to a newer standards.
• Revised the Asset Register with old and new hardware in use identifying end of life device for replacement.
• Streamlined support request to external MSP by identifying chokepoints and reducing multiple point of contacts.