Summary
Overview
Work History
Education
Skills
Websites
table tennis, novel reading
Languages
Work Availability
Quote
Timeline
OfficeManager
Siddharth Sinha

Siddharth Sinha

Melbourne,Victoria

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Contingent Worker

Verifone
01.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed at least 40 inbound customer queries on average.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Placed customer service or customer satisfaction calls to follow up on issues.
  • Maintained and managed customer files and databases.
  • Generated customer service reports to track customer satisfaction.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Assisted in appointment setting of Verifone Eftpos machine installations on behalf of Westpac & Commonwealth Bank.
  • Demonstrated strong work ethic and willingness to learn, quickly becoming proficient in tasks assigned.
  • Received positive feedback from supervisors for reliability and dedication.

Building Maintenance Worker

John & James Property Solns
06.2022 - 01.2023
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Coordinated with contractors and vendors to enforce quality standards and timely completion of projects.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.

Education

Master of Business Information Systems - Business Information Systems

Torrens University Australia
Melbourne, VIC
06.2022

Bachelor's of Mechanical Engineering - Mechanical Engineering

Suresh Gyan Vihar University
India
05.2017

Skills

  • Product and Service Knowledge
  • Interpretation and Translation Services
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Call Center Operations
  • Trained in Salesforce
  • Customer Inquiries
  • Policy and Procedure Adherence
  • Contact Management Systems
  • Call Volume and Quality Metrics
  • Microsoft Office
  • POS Systems and Ordering Platforms
  • CRM Software
  • Salesforce CRM Experience
  • Dashboard Creation
  • Salesforce Development and Design
  • Workflow Configuration
  • Team Member Development
  • MS Office
  • Google Workspace

table tennis, novel reading

Amateur table tennis player, always up for a friendly ping pong game. I am into crime thriller and military fiction novels.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner

Timeline

Contingent Worker

Verifone
01.2023 - Current

Building Maintenance Worker

John & James Property Solns
06.2022 - 01.2023

Master of Business Information Systems - Business Information Systems

Torrens University Australia

Bachelor's of Mechanical Engineering - Mechanical Engineering

Suresh Gyan Vihar University

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Siddharth Sinha