Siddhartha Sharma
Hornsby
Summary
Experienced Network Engineer with 19+ years of effectively managing, troubleshooting, and optimizing network infrastructures across diverse industries, including schools and enterprise environments. Specializes in wireless technologies, network administration, project and Network management. Possesses extensive expertise in VLANs, DNS, DHCP, TCP/IP, and wireless network support. Demonstrates ability to work independently and lead teams, ensuring smooth network operations and optimal performance. Skilled in technical documentation, strategic ICT planning, and collaborating with leadership teams to drive network optimization and efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
ICT Project Manager / Regional Lead – AOA Region
Wipro Ltd
05.2022 - Current
- Company Overview: Wipro Ltd is a global IT services and consulting company specializing in digital transformation, cloud computing, and business process solutions
- Managed the administration and troubleshooting of network and wireless infrastructure, including servers, switches, firewalls, and WAPs, ensuring alignment with client needs
- Acted as the escalation point for network-related issues, providing advanced troubleshooting for wireless and network performance issues
- Collaborated with L3 and design teams to implement network optimizations, improving network stability and reducing downtime by 80%
- Worked autonomously to plan, deploy, and maintain complex network components for multiple clients, ensuring compliance with SLAs
- Led daily and monthly review meetings with internal and external teams to discuss achievements, ongoing activities, and areas of improvement
- Wipro Ltd is a global IT services and consulting company specializing in digital transformation, cloud computing, and business process solutions
- Improved BYOD integration and network stability across diverse platforms, ensuring seamless device operation
- Created and maintained accurate network documentation, streamlining communication with leadership and stakeholders
Network Consultant
British Telecom
05.2018 - 05.2022
- Company Overview: British Telecom (BT) is a leading global telecommunications company, providing broadband, mobile, and IT services to businesses and consumers worldwide
- Managed network infrastructure for over 50 clients, handling network administration, troubleshooting, and optimization
- Configured and maintained enterprise-level network devices (Arista, Meraki, Cisco, Aruba), including WAPs, switches, and routers
- Conducted advanced troubleshooting for wireless network issues, ensuring minimal downtime
- Provided end-user device support and BYOD management for seamless device integration across platforms
- British Telecom (BT) is a leading global telecommunications company, providing broadband, mobile, and IT services to businesses and consumers worldwide
- Optimized network infrastructures for over 50 multinational clients, improving network performance and reducing downtime by 20%
- Delivered expert troubleshooting for wireless network issues, ensuring prompt resolutions and minimal disruption
Network Engineer
Aricent (Cisco TAC)
10.2013 - 05.2018
- Company Overview: Aricent is a leading provider of engineering services in networking technologies, specializing in wireless and network infrastructure
- Provided advanced support for Cisco wireless devices (WLCs 5508, 9800 series) and WAPs (3800, 2700 series)
- Worked with cross-functional teams to troubleshoot complex network and wireless issues, including VLAN, DNS, and DHCP configurations
- Delivered training to junior engineers on wireless technologies, best practices, and troubleshooting
Level 3 Support Engineer
Quattro
09.2011 - 10.2013
- Company Overview: Quattro specializes in IT support, network management, and technical solutions
- Connected computers to networks and peripheral devices, ensuring smooth integration
- Diagnosed and resolved technical issues, ensuring high user satisfaction
- Assisted with technical documentation and training material creation for internal teams
- Quattro specializes in IT support, network management, and technical solutions
- Delivered training on troubleshooting techniques, improving internal team efficiency and expertise by 25%
Advanced Technical Support Specialist
Dell
09.2006 - 10.2009
- Company Overview: Dell is a multinational technology company known for providing innovative computing solutions
- Provided troubleshooting support for hardware and software issues across devices, including network components and peripherals
- Trained internal teams on key technologies and troubleshooting techniques
- Dell is a multinational technology company known for providing innovative computing solutions
- Resolved complex hardware/software issues for end-users, improving system reliability and reducing technical support tickets by 30%
Education
M.Sc. - IT Networking
Shobhit Institute of Engineering & Technology
Meerut, Uttar Pradesh01.2013
Skills
- VLAN, DNS, DHCP, TCP/IP , Wireless (Cisco, Arista, Meraki, Aruba) Prime Infrastructure
- Documentation & Planning
- Project Management
- Governance of Operation, Compliance and Inventory Management
Accomplishments
- Saved the company more than $100,000 over 2 years by implementing a successful productivity improvement plan.
- Reduced department operating costs by 20% in 12 months.
- Supervised team of over 50 staff members.
Certification
Cisco Certified Network Associate (CCNA)
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
ICT Project Manager / Regional Lead – AOA Region
Wipro Ltd
05.2022 - Current
Network Consultant
British Telecom
05.2018 - 05.2022
Network Engineer
Aricent (Cisco TAC)
10.2013 - 05.2018
Level 3 Support Engineer
Quattro
09.2011 - 10.2013
Advanced Technical Support Specialist
Dell
09.2006 - 10.2009
M.Sc. - IT Networking
Shobhit Institute of Engineering & Technology
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