Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SIDDHI KOLWADKAR

Kurralta Park,South Australia

Summary

Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Process Consultant Analyst

Allstate Solutions Pvt. LTD
11.2019 - 04.2022
  • Started in Claims Services as an Associate for GHRN where we handled end to end claim processing including paying the businesses which are part of Allstate GHRN Program, then got promoted through IJP to be a Process Consultant Analyst where I helped the clients with streamlining the process
  • Streamlined workflow for increased productivity through detailed process mapping.
  • Delivered comprehensive training programs on newly introduced processes, ensuring employee understanding and adoption.
  • Mentored junior team members, fostering a culture of learning and growth within the organization''s process consulting department.
  • Reviewed processes, identifying areas requiring improvement.
  • Coached newly hired employees and interns while observing progress and delegating tasks.
  • Conducted root cause analysis to identify, prioritize and eliminate process losses.
  • Identified trends and patterns in large datasets, leading to actionable insights for business growth.

Customer Finance Specialist

Tech Mahindra Business Services LTD
11.2017 - 11.2019
  • Worked for UK Clients process where we ensured that the service users are assisted with keeping their Finances up to date to ensure that it should not affect their Credit reports.
  • Enhanced customer satisfaction by effectively managing financial transactions and resolving billing discrepancies.
  • Streamlined finance processes for increased efficiency in handling customer accounts and payments.
  • Provided exceptional customer service, addressing inquiries and concerns in a timely manner to maintain client satisfaction.
  • Negotiated payment arrangements with clients experiencing financial difficulties, minimizing loss exposure for the company.

Education

MBA - HR & Marketing -

Rabindranath Tagore University
Bhopal, India

Bachelor of Arts - English Literature -

RABINDRANATH TAGORE UNIVERSITY
Bhopal, India

Skills

  • Critical Thinking
  • Cross-functional Collaboration
  • Process Improvement Strategies
  • Active Listening
  • Adaptability
  • Organizational Skills
  • Problem Solving
  • Training and Development
  • Root Cause Analysis
  • Documents and Reports
  • Process Development
  • Remote Office Availability

Certification

Certified Train the trainer(L1, L2) , Allstate Solutions Pvt. LTD - 2021


Business Writing Principals - LinkedIn Learning - 2024


Root Cause Analysis - Getting to the root of Business Problem - LinkedIn Learning - 2024


Product Management - Building a product Roadmap - LinkedIn Learning - 2024

Languages

English
Full Professional
Marathi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Process Consultant Analyst

Allstate Solutions Pvt. LTD
11.2019 - 04.2022

Customer Finance Specialist

Tech Mahindra Business Services LTD
11.2017 - 11.2019

MBA - HR & Marketing -

Rabindranath Tagore University

Bachelor of Arts - English Literature -

RABINDRANATH TAGORE UNIVERSITY

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SIDDHI KOLWADKAR