Siddhi Walawalkar
Preston
Summary
Experienced and systematic logistics coordinator with exceptional organizational and time management skills. Demonstrated proficiency in facilitating and monitoring supply chain operations for over 8 years. Coordinating daily activities to effectively track, analyze, and manage the locations, movement, and inventory of finished goods and raw materials. Dedicated to optimizing logistics processes for seamless operations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Geodis Australia Pty Ltd
09.2023 - Current
- Interacts with customers by phone, email, or in person and receives orders or changes in service
- Processed all customer orders and receipts. Runs stock reports to check for product availability
- Generated all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
- Coordinated special, last minute shipping requests with the transportation departments, expediting orders as necessary
- Traced orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
- Assured proper invoicing of accounts by verifying computer generated invoices
- Maintained a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a professional and efficient manner
- Reported customer feedback to GEODIS leadership, including any signs of customer dissatisfaction
- Act as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
- Perform paperwork associated with orders including the maintenance of customer files.
- Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary.
- Notifies supervisory team of all requested changes from the customer regarding shipping, handling, or administrative characteristics
- Works with GEODIS leadership regarding product routing for customers
- Other duties as required and assigned by leadership
Customer Service Implant
Geodis Australia Pty Ltd
05.2021 - 09.2023
- Pre-Planning & Transport Optimization: Managed and pre-planned transportation to align with client requests while maximizing profitability
- Customer Relations: Engaged with customers to ensure the fleet's focus met delivery schedules and client expectations
- Special Requirements Handling: Coordinated with customers, Geodis operators, and service providers to address any special requirements
- Cargo Monitoring & Claims Management: Supervised cargo handling, addressing issues such as damaged or pilfered goods, and managed any related claims
- Documentation & Compliance: Prepared transportation documentation, ensuring all customs and AQIS procedures were adhered to and completed
- Daily Operations: Organized daily pick-ups and deliveries from FCL, LCL, and Airfreight depots
- Cost & Vendor Management: Managed costs, handled accruals, and approved service provider invoices, while maintaining relationships with vendors and service providers
- Stakeholder Coordination: Liaised with shipping lines, overseas Geodis offices, agents, freight forwarders, carriers, and both internal and external customers to ensure the smooth movement of documentation and freight
Customer Service Team Member
Woolworths Group
08.2019 - 05.2021
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Open and close cash registers, performing tasks such as counting money, separating charge slips, balancing cashdrawers, and making deposits
- Had an opportunity to improve overall department sales by analyzing trends in daily and monthly department sales report
Freight Forwarding Senior Associate
Maersk Global Service Centre- Damco Logistics team
07.2015 - 01.2019
- Was responsible for process of import and export operations documentation and took bookings from customer office
- Point of contact between various departments like customer office, carrier websites and procurement which helped building strong relationships across departments
- Was responsible to create bookings for (LCL, FCL, DG cargo) bill of lading, master bill of lading, error logs, maintain
- SOPs, arrange meetings and managing customer complaints and escalations
- Provided training to new team members and managed team performance leading to achieving KPIs up to 98%
- Worked majorly in Ocean freight but also experienced in air freight
Education
Master of Supply Chain Innovation - Logistics and Supply Chain
Swinburne University of Technology
Melbourne, VIC12.2020
Certifications Lean Six Sigma - Green Belt
Vative Learning
Melbourne, VIC12.2020
Skills
- Shipping Documentation Management
- Freight Cost Estimation
- Logistics Tracking
- Effective Multitasking
- Microsoft Office Proficiency
- Customer Complaint Management
- Analytical Problem Resolution
- Lean Six Sigma
Timeline
Customer Service Representative
Geodis Australia Pty Ltd
09.2023 - Current
Customer Service Implant
Geodis Australia Pty Ltd
05.2021 - 09.2023
Customer Service Team Member
Woolworths Group
08.2019 - 05.2021
Freight Forwarding Senior Associate
Maersk Global Service Centre- Damco Logistics team
07.2015 - 01.2019
Master of Supply Chain Innovation - Logistics and Supply Chain
Swinburne University of Technology
Certifications Lean Six Sigma - Green Belt
Vative Learning
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