SID FRANCIS PACIS
BECKENHAM,WA
Summary
Proven leader with extensive experience in team development and retail inventory management, notably at Aldi Stores. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Skilled in fostering environments for mutual success, demonstrating outstanding communication and organizational skills. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Duty Store Manager
Aldi Stores
09.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized warehouse to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised team members at front counter, answering questions regarding products from customers.
Crew Scheduling Officer
Cebu Pacific Air
02.2016 - 07.2022
- Managed a small team to deliver on time monthly rosters for 500+ Pilots and 2000+ Cabin Crew.
- Trained all team members on key roles to maintain flexibility.
- Maintained daily network operations.
- Manages flight/non-flight disruption.
- Implemented and improved processes to improve crew productivity and performance.
- Monitored flight crew activities and coordinated schedules and assignments.
Ramp Service Agent
Philippine Airport Ground Support Solutions
12.2013 - 01.2016
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Coordinated ground crew activities to complete objectives on schedule.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Guided aircraft into and out of parking positions using hand signals.
Education
Bachelor of Science - Aircraft Maintenance And Technology
PATTS College of Aeronautics
06.2013
Skills
Customer Service
Problem-Solving
Multitasking and Organization
Training and mentoring
Shift Scheduling
Outstanding communication skills
Security System Monitoring
Certification
- MLP
- RSA
- First Aid
- Forklift License
- Australian Driving License
Additional Information
Character References available upon request.
Timeline
Duty Store Manager
Aldi Stores
09.2022 - Current
Crew Scheduling Officer
Cebu Pacific Air
02.2016 - 07.2022
Ramp Service Agent
Philippine Airport Ground Support Solutions
12.2013 - 01.2016
Bachelor of Science - Aircraft Maintenance And Technology
PATTS College of Aeronautics
Similar Profiles
Akshan PatelAkshan Patel
Store Assistant at ALDI StoresStore Assistant at ALDI Stores
Hasibur RahamanHasibur Rahaman
Store Assistant at Aldi StoresStore Assistant at Aldi Stores
Kiana HadleyKiana Hadley
Assistant Store Manager at Aldi StoresAssistant Store Manager at Aldi Stores