Summary
Overview
Work History
Education
Skills
Voluntaryexperience
Hobbies and Interests
Generalprofile
Timeline
CustomerServiceRepresentative

Sidharth Chilivoju

Dandenong,VIC

Summary

Experienced professional with a strong background in delivering exceptional support and fostering client relationships. Prepared to excel in the role of a customer service specialist. Skilled in problem-solving, communication, and conflict resolution. Consistently ensures team collaboration and adapts to changing needs to achieve optimal results. Known for reliability, empathy, and a focus on enhancing customer satisfaction through effective service strategies.

Overview

8
8
years of professional experience

Work History

Customer Care Consultant

Miele Consulting Group
11.2023 - 02.2025
  • Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
  • Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
  • Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
  • Resolved complex customer issues, ensuring a positive and efficient experience.
  • Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
  • Trained new team members on company policies, procedures, and best practices in customer care.
  • Analyzed feedback from customers to identify trends and make necessary improvements within the department.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
  • Negotiated favourable outcomes for both clients and the company in challenging circumstances or disputes.

Customer Advisor

Telstra Store
04.2022 - 04.2023
  • Utilized various systems, including Console and Siebel, to manage customer interactions.
  • Ensured customer satisfaction by delivering outstanding service and addressing their needs effectively.
  • Managed cash register activities, providing precise and timely service to enhance customer experience.
  • Received numerous positive customer surveys, reflecting high satisfaction levels.

Team Member

McDonalds
08.2021 - 04.2022
  • Prepared high-quality food items following McDonald's standards.
  • Maintained cleanliness of floors and kitchen areas, ensuring a hygienic food preparation environment.
  • Performed night shift duties to support 24/7 service availability.
  • Worked cohesively with team members to manage tasks in high-pressure environments during busy periods.

Medical student

Monash Hospital
05.2017 - 05.2017
  • Grasped how a hospital functions under 7 different codes and was taught about how stitches are tailored to different wounds such as C-section requiring about 10 to 15 stitches
  • Consulted patients though ward rounds via communication with about 15 patients, led team to discuss medical issues and managed to incorporate correct medication for each patient
  • Practiced venipuncture 3 times on a mannequin, guided team of 5 to correctly follow method and understood similarities between procedure between a real person and mannequin
  • Conducted CPR training with 30 chest compressions and opening of air flow of adult patient, lesser pressure for children and infants

Education

Bachelor of Psychological Science - Psychology

Deakin University
Deakin University
09-2024

Skills

  • Cash handling
  • Organization
  • Microsoft office
  • Call centre experience
  • Customer service
  • Inbound customer service
  • Problem resolution
  • First call resolution
  • Email correspondence
  • Teamwork and collaboration
  • Complaint handling
  • Active listening

Voluntaryexperience

Home assistance (single parent disability), Dandenong, Dandenong, Victoria, 01/20, Present, Scrubbed dishes and utensils, dried and arranged clothes, cleaned and wiped floors and vacuumed carpets, cooked different types of food, arranged beds and cleaned bathrooms, organised furniture and sorted out boxes, babysat children between ages 5 to 12, tutored 2 cousins and 12 friends with homework, built pergola in backyard with helpers and cleared out junk from backyard, took care of senior members.

Hobbies and Interests

  • Can write in 5 languages, being English, Telugu, Hindi, Japanese and Korean
  • Studying new vocabulary in each of these languages
  • Translated a total of 25 audio files and written passages for better communication between acquaintances
  • Educated friends and family with basic Japanese and 3 types of Japanese writing structures
  • Directed and performed theatre acting performance with an assigned crew of 7 in drum theatre
  • Won gold medal with team in Table tennis in high school
  • Initiated group conversations about certain political issues

Generalprofile

I worked at the Monash Hospital in Dandenong North for 5 days during work experience, where I performed venipuncture on a mannequin, used defibrillators on 4 different scenarios of patients or victims, did ward rounds with a team of 5 to multiple patients, spoke to 9 medical professionals, and learned about life as a doctor, nurse, radiologist, etc.

Timeline

Customer Care Consultant

Miele Consulting Group
11.2023 - 02.2025

Customer Advisor

Telstra Store
04.2022 - 04.2023

Team Member

McDonalds
08.2021 - 04.2022

Medical student

Monash Hospital
05.2017 - 05.2017

Bachelor of Psychological Science - Psychology

Deakin University

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Sidharth Chilivoju