Sidhi Mitra
Melbourne,VIC
Summary
Adept at project management and customer support, I significantly enhanced client satisfaction and increased referral business during my tenure at Ekdafa Events. Leveraging my proficiency in software and content writing, I effectively negotiated contracts and implemented creative solutions, demonstrating a strong ability to meet tight deadlines and manage high-pressure situations.
Overview
11
11
years of professional experience
Work History
Freelancer
Ekdafa Events
03.2013 - Current
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Maintained strong professional connections within the industry through networking events and ongoing education opportunities.
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
- Managed guest lists efficiently, coordinating RSVPs, accommodations, transportation arrangements as needed.
- Provided expert guidance on etiquette rules and cultural traditions relevant to each unique wedding celebration.
- Collaborated with clients to develop personalized wedding themes, reflecting their unique tastes and preferences.
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
- Increased referral business by consistently delivering exceptional customer service throughout the planning process.
- Developed custom-designed invitations and other print materials consistent with the cohesive wedding theme.
- Implemented contingency plans for unforeseen circumstances such as weather disruptions or vendor cancellations.
- Negotiated prices with suppliers, inspected venues and selected vendors to meet couple expectations.
- Streamlined vendor communication for seamless event coordination and timely execution.
- Compiled contracts for vendors and clients prior to starting work to meet legal, health and safety obligations.
- Resolved any conflicts or issues that arose among vendors or attendees promptly to maintain a harmonious atmosphere throughout the event.
- Leveraged extensive industry knowledge to recommend top-notch vendors tailored to each couple''s needs.
Education
Bachelor Of Commerce - Commerce
IEC University
Himachal Pradesh08.2018
Delhi Public School Rk Puram
Delhi,India03.2009
Skills
- Customer Support
- Project Management
- Virtual Assistance
- Proficient in Software
- Content Writing
Timeline
Freelancer
Ekdafa Events
03.2013 - Current
Bachelor Of Commerce - Commerce
IEC University
Delhi Public School Rk Puram
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