Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sidney Alonso

Menai,Australia

Summary

Highly skilled service and project coordinator with solid background in customer service and managing customer relations, operational processes, and data-driven decision making. Strengths include problem-solving capabilities, analytical skills, and effective communication. Proven track record of improving efficiency and enhancing customer satisfaction in past roles. Demonstrated prowess in leveraging insights from data analysis to drive process improvements and business growth.

Overview

15
15
years of professional experience

Work History

Service/Project Coordinator

Technogym
Rushcutters Bay, NSW
02.2022 - Current
  • Coordinate daily service operations by confirming orders and scheduling technician installations across Australia for residential and commercial properties.
  • Arrange timely deliveries and installations, ensuring on-time service completion, and high customer satisfaction.
  • Act as the primary contact for customer inquiries, resolving issues efficiently and professionally.
  • Manage service workflows in Salesforce, track and close service jobs, and process orders using SAP.
  • Managed communication between clients and internal departments for project updates.
  • Supported training initiatives for new staff on project coordination processes.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
  • Assessed customer feedback in order to continuously improve service delivery processes or procedures.

Office/Dispatch Manager

Gym Direct
Taren Point, NSW
10.2016 - 12.2022
  • Oversaw day-to-day office operations, including organizing inbound and outbound orders, and arranging correct couriers for those orders to be dispatched.
  • Analyze stock movements to ensure an efficient warehouse using Cin7.
  • Working in a fast-paced environment, ensuring the team is getting full-time support with any issues.
  • Act with urgency, and respond to customer inquiries or requests immediately.
  • Provide the highest level of customer service and communication at all times.
  • Assisted the team in a warehouse stocktake, and ensured items were labeled correctly.
  • Strong attention to detail and experience in using all Microsoft software.
  • Directed a team of seven administrative professionals to meet team needs and oversee their safety and wellbeing.
  • Proactively maintaining a positive, can-do relationship with customers and ensuring regular communication in a timely manner.
  • Be outcome-driven, with an investigative nature, personal resilience, proactivity, and ensure teamwork is high.
  • Plan and dispatch trucks in accordance with customer timeframes and workloads.
  • Develop relationships with our drivers to maintain communication with ETAs to inform customers if need be for delays.

Senior Administrator

Impression Markings
Peakhurst, NSW
03.2014 - 10.2016
  • Oversee all operations and administration tasks for the day
  • Ensure that all confidential information in an appropriate manner
  • Providing Recruitment Assistance for different areas
  • Perform overflow support to Senior Management as well as other colleagues needed
  • Provided invaluable support to the office, researching relevant information.

Junior Office Administrator

Oceanic Distribution
Caringbah, NSW
05.2010 - 02.2014
  • First point of contact for all customers enquires
  • Accurately scheduled meetings with potential clients
  • Arranging our product line communicating and assisting the marketing department to main the company website
  • Finalizing all invoicing on average 200 clients per week accurately and efficiently
  • Arranging all inbound and outbound logistics
  • Representing the organization at various trade shows and events.

Education

Certificate IV - Business Administration

Tafe NSW
Gymea, NSW

Certificate III - Business Administration

Tafe NEW
GYMEA, NSW

Skills

  • Project management
  • Salesforce management
  • SAP proficiency
  • Order processing
  • Customer service
  • Service workflow management

References

  • Lucas Bonaguro, Current Technogym Manager, 0411 623 400
  • Jeanette Kemp, Ex Technogym Manager, 0420 602 139

Timeline

Service/Project Coordinator

Technogym
02.2022 - Current

Office/Dispatch Manager

Gym Direct
10.2016 - 12.2022

Senior Administrator

Impression Markings
03.2014 - 10.2016

Junior Office Administrator

Oceanic Distribution
05.2010 - 02.2014

Certificate IV - Business Administration

Tafe NSW

Certificate III - Business Administration

Tafe NEW

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Sidney Alonso