Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sidney Kerma

Townsville,QLD

Summary

A motivated individual with a strong professional background in the delivery of expert outcomes in a variety of roles, utilising a desire to exceed expectations, and to better myself professionally. I am committed to my personal and professional growth and I am seeking an opportunity to provide loyalty, value and a desire to succeed to a valued and progressive organisation.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Administrative Assistant - Rostering

Queensland Health
07.2023 - Current
  • Managed between 30-50 staffing deficits across the hospital daily, identifying and assigning replacement nurses to ensure adequate coverage and maintain high standards of patient care.
  • Collaborated with nursing unit managers across the hospital to address both scheduled and emergent staffing deficits
  • Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.
  • Reduced scheduling conflicts by proactively identifying and addressing potential issues.
  • Optimised resource utilisation by monitoring staffing levels and reallocating employees as needed to meet operational demands.
  • Maintained compliance with Queensland Health policies, adhering to appropriate break times and overtime requirements.
  • Upheld confidentiality of personnel information while managing sensitive employee data within the roster system.
  • Contributed to improved workforce efficiency through strategic scheduling based on skill sets and availability.
  • Coordinated training sessions for new hires, ensuring proper integration into the existing workforce structure.
  • Reinforced company policies regarding attendance, punctuality, and shift swapping among employees.
  • Assisted in reducing payroll discrepancies by cross-checking scheduled hours against actual hours worked.
  • Ensured accurate record-keeping with meticulous attention to detail in data entry tasks.
  • Enhanced communication between departments by providing timely and accurate schedule updates.
  • Conducted regular audits of roster records, ensuring accuracy and consistency across all departments.
  • Supported employee satisfaction by promptly addressing scheduling concerns.
  • Facilitated smooth shift transitions by providing clear handover notes for incoming Roster Support staff.
  • Collaborated with department managers for efficient staff allocation and optimal shift coverage.
  • Developed strong rapport with staff members through open communication channels, resulting in increased trust and cooperation in roster-related matters.
  • Allocated nursing staff across hospital to fill emergent deficits.
  • Coordinated and deployed nursing staff across the hospital to address urgent staffing gaps, ensuring appropriate skill alignment for optimal patient care.

Assistant In Nursing

Queensland Health
01.2015 - 04.2023
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Building and maintaining professional relationships to patients and their families.
  • Attend to patients every day wants and needs including bathing, grooming, toileting, transferring, feeding and repositioning.
  • Documenting patient deteriorations and/or any changes as well as reporting information to supervisors.
  • Creating a positive and safe living environment to all patients, and monitor and report their progress to nursing staff.
  • Developed and maintained courteous and effective working relationships.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.

Executive Assistant

Real Estate Agency In Townsville
02.2022 - 12.2022
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Supported business owner by scheduling appointments and organizing itinerary.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Prepared sequence letters for potential listing properties and potential buyers.
  • Executed record filing system to improve document organization and management.
  • Managed Agents calendars to strategically coordinate meetings, appointments and events.
  • Performed research to collect and record property data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Created PowerPoint presentations for business development purposes.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.

Administration Assistant

Bradford Carpentry
01.2015 - 07.2019
  • Undertaking key responsibility of providing administrative support, ensuring efficient operation of the office and supporting managers and employees through a variety of tasks related to organisation.
  • Confident and competent in writing letters and emails on behalf of employer while organising and scheduling meetings and appointments using excellent communication skills.
  • Effectively communicating via phone and email ensuring that all administrative duties are completed accurately and delivered with high quality in a timely manner.
  • Cultivating and maintaining working relationships with the staff in a professional and highly compliant environment.
  • Accurate and efficient in maintaining company supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders from accredited suppliers.
  • Ensuring to remain educational in approach to the role in order to grow and develop as both a professional and an individual within the workplace.
  • Consistently working in high pressure situations to a variety of deadlines, often working long hours to meet client needs.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Worked with supervisors and management to maintain status reports and update information for client projects.
  • Recorded expenses and maintained accounting records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Retail Assistant

Civic Video
02.2009 - 11.2014
  • Providing a high level of customer service in a high traffic storefront.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Logged reports, expenses, receipts and sales documents into digital database.

Education

Real Estate

Certificate in Real Estate Sales
Real Estate Academy Australia
02.2023

Completion of Year 12
All Souls St. Gabriel's - Charters Towers
11.2014

Certificate III Health Services Assistant
TAFE Queensland
09.2014

Skills

  • Proficient within a dynamic, fast paced working environment
  • Open to change, adaptable in new and varying circumstances
  • Profound communication and customer service skills
  • Strong attention to detail being careful about details and thorough in completing work related tasks
  • Uses critical thinking skills by reviewing relevant information and individual judgement to determine whether events or processes comply with laws, regulations or standards
  • Develops strategy, specific goals and plans to prioritise, organise, and accomplish tasks given
  • A team player maintaining a professional working relationship by encouraging and building mutual trust, respect, and cooperation among team members
  • Thinks creatively and uses alternative thinking to develop new ideas and answers to work-related problems
  • Strong abilities to work autonomously, with a desire to stay busy and keep achieving targets
  • High proficiency with various industry related technology and software
  • Confident decision-making abilities with a knack for understanding the needs of the business or organisation at any given time
  • Ability to remain calm and productive under pressure, creating confidence in the team and staff

Certification

  • Basic Life Support Training
  • Cultural Awareness Training
  • First Aid Certificate
  • Service of Alcohol Certificate (RSA)


Timeline

Administrative Assistant - Rostering

Queensland Health
07.2023 - Current

Executive Assistant

Real Estate Agency In Townsville
02.2022 - 12.2022

Assistant In Nursing

Queensland Health
01.2015 - 04.2023

Administration Assistant

Bradford Carpentry
01.2015 - 07.2019

Retail Assistant

Civic Video
02.2009 - 11.2014

Real Estate

Certificate in Real Estate Sales

Completion of Year 12

Certificate III Health Services Assistant

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Sidney Kerma