SIDNEY FARRELL SINTE YONG
Labrador,Australia
Summary
Motivated and adaptable professional with over 5 years of diverse experience in administration support, retail assistance, and hospitality services roles in both Malaysia and Australia. Skilled in customer services, team support, and operational coordination. Recently certified in barista training by the Australian Barista School, with hands-on experience in retail assistance in Brisbane. Effective communication in multiple languages, and the ability to quickly adapt to new environment. Eager to contribute to a dynamic team in fast- paced setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Assistant
The Cork Shop
05.2024 - 11.2024
- Assist with the setup and breakdown of retail booths, including tents, lighting, and display products
- Pack, unpack, and organize merchandise for display and sale.
- Greet and engage customers, provide products information, and assist with purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Office Administator Assistant
Stealth Mobile Sdn Bhd
10.2021 - 07.2022
- Schedule and coordinate meetings, appointments and travel arrangements
- Preparing document
- Handling company’s vehicle for services
- Arranging company’s vehicle for staff use
- Preparation equipment for staff use
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Performed wide-ranging administrative, financial and service-related functions.
Executive & Office Administrator Assistant
Koh, Hiew & Partners
03.2018 - 08.2018
- Schedule and coordinate meetings, appointments and travel arrangements
- Preparing document (agreement and S&P)
- Preparing stamp duty from LHDN for the documentation (agreement and S&P)
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Property Assistant
Taylor Hobbs
09.2016 - 02.2018
- Manage daily inspection (cleanliness and safe environment)
- Writing reports and update collection/payment
- Attend to complains from landlord/ tenant
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Responded to Common Area Maintenance (CAM) inquiries.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
Sales Executive
AIA Bhd
10.2015 - 05.2016
- Identify prospective clients through networking, referrals, and field visit.
- Meet with clients to understand their insurance and financial planning needs.
- Recommended suitable AIA products such as life insurance, medical plans, saving plans, and investment-linked policies.
- Deliver presentations and explain policy features, benefits, and terms in a clear manner.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Executive and Office Administrator Assistant
Traverse Tours Sdn. Bhd.
10.2014 - 08.2015
- Schedule and coordinate meetings, appointments and travel arrangements
- Manage sales reports from sales department and accounts department.
- Site visit for monthly reports
- Prepared annual data to determine metrics for operational performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Some College (No Degree) - Barista
Australian Barista School
Brisbane, QLDSIJIL PELAJARAN MALAYSIA (SPM) - MALAYSIAN CERTIFICATE STUDY
Sekolah Menegah Kundasang
Ranau, Sabah12.2010
UJIAN PEPERIKSAAN MENENGAH RENDAH (PMR) - undefined
Sekolah Jenis Kebangsaan (C) St Joseph
Papar, Sabah12.2005
Skills
- Office Administration
- Document management
- Travel & Logistics coordination
- Multitasking & Organization
- Problem-solving
- Communication
- Teamwork
- Customer service
- Customer & Staff support
- Retail operation
- Barista
- Languages
Certification
Australian Barista School, 10/03/24
Languages
Bahasa Malaysia
English
Chinese (Mandarin)
Timeline
Retail Assistant
The Cork Shop
05.2024 - 11.2024
Office Administator Assistant
Stealth Mobile Sdn Bhd
10.2021 - 07.2022
Executive & Office Administrator Assistant
Koh, Hiew & Partners
03.2018 - 08.2018
Property Assistant
Taylor Hobbs
09.2016 - 02.2018
Sales Executive
AIA Bhd
10.2015 - 05.2016
Executive and Office Administrator Assistant
Traverse Tours Sdn. Bhd.
10.2014 - 08.2015
UJIAN PEPERIKSAAN MENENGAH RENDAH (PMR) - undefined
Sekolah Jenis Kebangsaan (C) St Joseph
Some College (No Degree) - Barista
Australian Barista School
SIJIL PELAJARAN MALAYSIA (SPM) - MALAYSIAN CERTIFICATE STUDY
Sekolah Menegah Kundasang
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