Sidra Irshad
Melbourne,VIC
Summary
An organized and dependable candidate is successful at managing multiple priorities with a positive attitude. willingness to take on added responsibilities to meet team goals. To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. A dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Dedicated Assistant Teacher with excellent communication and coordination skills demonstrated through previous classroom experience. Compassionate, professional and committed to student learning and overall wellbeing. Quick to jump in and help teacher with student or administrative needs.
Overview
3
3
years of professional experience
Work History
Assistant Teacher
PGCC MAKTAB
03.2024 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
CASHIER
IGA
02.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Greeted customers and answered any questions they had about the store's products and services
- Issued receipts, refunds, credits or change due to customers
- Processed returns and exchanges of merchandise in accordance with store policies
- Answered customer inquiries regarding store policies and procedures
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
Assistant Teacher
Lycum College
07.2022 - 11.2022
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
CUSTOMER SERVICE REPRESENTATIVE
The Phone Company
01.2021 - 11.2022
- Provided excellent customer service to resolve customer complaints in a timely manner
- Answered customer inquiries and provided accurate information regarding products and services
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Developed strong relationships with customers by providing personalized assistance and support
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Education
Bachelors Of Primary And Secondary Education - Education
Monash University
11.2028
High School Diploma -
Monash College
Skills
- Excellent Communication
- Multitasking Abilities
- Self-Motivated
- Decision-Making
- Dependable and Responsible
- Organization and Time Management
- Refunds And Exchanges
- Customer Service Excellence
- Parent-Teacher Communication
- Oral communication
- Lesson Planning
- Small Group Instruction
- Learning support
- Skills Development
- Behavior Modeling
- Instructional support
- Lesson Plan Implementation
- Professional Development
Languages
sinhala
Native or Bilingual
English
Native or Bilingual
Tamil
Native or Bilingual
Hindi
Limited Working
Timeline
Assistant Teacher
PGCC MAKTAB
03.2024 - Current
CASHIER
IGA
02.2023 - 04.2024
Assistant Teacher
Lycum College
07.2022 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE
The Phone Company
01.2021 - 11.2022
Bachelors Of Primary And Secondary Education - Education
Monash University
High School Diploma -
Monash College
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