SIDRA NABI
Huntingdale
Summary
Reliable and detail-oriented customer service professional with nearly 5 years of experience across retail, healthcare, and administrative environments. Skilled in managing patient and client interactions, inventory control, and front-line service delivery. Known for building rapport with diverse individuals, multitasking in high-pressure settings, and maintaining accuracy across digital systems. Currently expanding clinical and technical skills as an Optical Assistant at Specsavers, with a strong commitment to ongoing development and service excellence.
Overview
7
7
years of professional experience
Work History
OPTICAL DISPENSER
Specsavers Optometrists
2024.10 - Current
- Greet and check in patients, accurately updating and managing their profiles in the system
- Assist optometrists during 3-way handovers by facilitating smooth communication between patients and clinicians
- Conduct pre-testing procedures, including visual fields assessments and detailed ocular measurements
- Dispense eyewear tailored to prescriptions and customer needs, including frame styling and adjustments
- Guide patients in the correct use and care of contact lenses through hands-on instruction
- Manage inbound phone enquiries, troubleshoot common vision and eyewear issues, and book appointments
- Maintain a high level of product and clinical knowledge to suit specific requirements and ensure optimal customer experience.
SALES ASSISTANT (Christmas Casual)
Dusk Australasia
2023.10 - 2024.02
- Delivered exceptional customer service through clear and professional communication with clients, colleagues, and management
- Managed stock levels by restocking shelves and conducting accurate stocktakes to ensure product availability during peak retail periods
- Processed high-volume transactions using Point of Sale (POS) systems with speed and accuracy, contributing to reduced queue times and enhanced customer satisfaction
- Maintained precise cash handling procedures and payment processing, ensuring 100% accuracy in transaction records
- Supported daily store operations and sales goals by actively collaborating with team members to optimise floor coverage and drive upselling initiatives
SALES ASSISTANT
JD Sports
2020.12 - 2023.06
- Built strong customer relationships through active listening and tailored assistance, enhancing the in-store experience
- Oversaw stock flow by tagging, repricing, and replenishing merchandise to maintain product availability and visual standards
- Ensured a clean and organised store environment, contributing to a consistent and welcoming customer space
- Supervised fitting room activity, reminding customers of store policies and facilitating smooth garment exchanges
- Leveraged in-store systems to locate inventory and process special orders, improving fulfilment rates and customer satisfaction
- Maintained vigilance for potential security concerns and promptly reported issues to management to ensure store safety
ADMINISTRATIVE ASSISTANT
Genesis Roofing Pty Ltd
2022.02 - 2022.11
- Supported special projects from initiation to completion, ensuring timely delivery aligned with organisational and departmental goals
- Streamlined mail distribution processes, enabling faster response times to client and stakeholder communications
- Developed and documented detailed administrative procedures to improve operational accuracy and consistency
- Organised and maintained both digital and physical filing systems, ensuring easy retrieval and secure record-keeping
- Designed and managed internal databases to track sales and performance metrics, supporting data-driven reporting and accurate client invoicing
CUSTOMER SOLUTIONS SPECIALIST
Stellar Asia Pacific
2020.01 - 2020.05
- Resolved customer inquiries and complaints efficiently, maintaining a high standard of professionalism and empathy
- Provided clear and accurate information on billing, payment processing, and support policies, improving first-call resolution rates
- Maintained proactive follow-up with customers to ensure satisfaction and complete closure of raised issues
- Documented customer interactions with precision to support quality assurance, staff training, and process improvement initiatives
- Identified complex cases requiring escalation and liaised with management or specialised teams to ensure timely resolution
ADMINISTRATIVE ASSISTANT
Spicepoint
2019.01 - 2019.12
- Implemented and maintained an efficient record filing system, enhancing document retrieval and administrative workflows
- Received, logged, and distributed incoming mail and packages to ensure timely communication and delivery to relevant staff
- Created and managed spreadsheets and databases for tracking sales and performance data, supporting reporting and decision-making
- Performed data entry, document preparation, and general clerical support to assist day-to-day operations
Education
Bachelor of Science - Psychology
Curtin University
Perth, WA2025-12
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Point of Sale (POS) Systems
- Data Entry & Records Management
- Professional Phone & Email Etiquette
- Conflict Resolution & Complaint Handling
- Client Education (eg contact lens instruction)
- Rapport Building & Active Listening
- Appointment Booking & Scheduling
- Policy Compliance & Procedure Writing
- Multitasking in High-Volume Environments
Timeline
OPTICAL DISPENSER
Specsavers Optometrists
2024.10 - Current
SALES ASSISTANT (Christmas Casual)
Dusk Australasia
2023.10 - 2024.02
ADMINISTRATIVE ASSISTANT
Genesis Roofing Pty Ltd
2022.02 - 2022.11
SALES ASSISTANT
JD Sports
2020.12 - 2023.06
CUSTOMER SOLUTIONS SPECIALIST
Stellar Asia Pacific
2020.01 - 2020.05
ADMINISTRATIVE ASSISTANT
Spicepoint
2019.01 - 2019.12
Bachelor of Science - Psychology
Curtin University