Summary
Overview
Work History
Education
Skills
Timeline
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SIDRA NABI

Huntingdale

Summary

Reliable and detail-oriented customer service professional with nearly 5 years of experience across retail, healthcare, and administrative environments. Skilled in managing patient and client interactions, inventory control, and front-line service delivery. Known for building rapport with diverse individuals, multitasking in high-pressure settings, and maintaining accuracy across digital systems. Currently expanding clinical and technical skills as an Optical Assistant at Specsavers, with a strong commitment to ongoing development and service excellence.

Overview

7
7
years of professional experience

Work History

OPTICAL DISPENSER

Specsavers Optometrists
10.2024 - Current
  • Greet and check in patients, accurately updating and managing their profiles in the system
  • Assist optometrists during 3-way handovers by facilitating smooth communication between patients and clinicians
  • Conduct pre-testing procedures, including visual fields assessments and detailed ocular measurements
  • Dispense eyewear tailored to prescriptions and customer needs, including frame styling and adjustments
  • Guide patients in the correct use and care of contact lenses through hands-on instruction
  • Manage inbound phone enquiries, troubleshoot common vision and eyewear issues, and book appointments
  • Maintain a high level of product and clinical knowledge to suit specific requirements and ensure optimal customer experience.

SALES ASSISTANT (Christmas Casual)

Dusk Australasia
10.2023 - 02.2024
  • Delivered exceptional customer service through clear and professional communication with clients, colleagues, and management
  • Managed stock levels by restocking shelves and conducting accurate stocktakes to ensure product availability during peak retail periods
  • Processed high-volume transactions using Point of Sale (POS) systems with speed and accuracy, contributing to reduced queue times and enhanced customer satisfaction
  • Maintained precise cash handling procedures and payment processing, ensuring 100% accuracy in transaction records
  • Supported daily store operations and sales goals by actively collaborating with team members to optimise floor coverage and drive upselling initiatives

SALES ASSISTANT

JD Sports
12.2020 - 06.2023
  • Built strong customer relationships through active listening and tailored assistance, enhancing the in-store experience
  • Oversaw stock flow by tagging, repricing, and replenishing merchandise to maintain product availability and visual standards
  • Ensured a clean and organised store environment, contributing to a consistent and welcoming customer space
  • Supervised fitting room activity, reminding customers of store policies and facilitating smooth garment exchanges
  • Leveraged in-store systems to locate inventory and process special orders, improving fulfilment rates and customer satisfaction
  • Maintained vigilance for potential security concerns and promptly reported issues to management to ensure store safety

ADMINISTRATIVE ASSISTANT

Genesis Roofing Pty Ltd
02.2022 - 11.2022
  • Supported special projects from initiation to completion, ensuring timely delivery aligned with organisational and departmental goals
  • Streamlined mail distribution processes, enabling faster response times to client and stakeholder communications
  • Developed and documented detailed administrative procedures to improve operational accuracy and consistency
  • Organised and maintained both digital and physical filing systems, ensuring easy retrieval and secure record-keeping
  • Designed and managed internal databases to track sales and performance metrics, supporting data-driven reporting and accurate client invoicing

CUSTOMER SOLUTIONS SPECIALIST

Stellar Asia Pacific
01.2020 - 05.2020
  • Resolved customer inquiries and complaints efficiently, maintaining a high standard of professionalism and empathy
  • Provided clear and accurate information on billing, payment processing, and support policies, improving first-call resolution rates
  • Maintained proactive follow-up with customers to ensure satisfaction and complete closure of raised issues
  • Documented customer interactions with precision to support quality assurance, staff training, and process improvement initiatives
  • Identified complex cases requiring escalation and liaised with management or specialised teams to ensure timely resolution

ADMINISTRATIVE ASSISTANT

Spicepoint
01.2019 - 12.2019
  • Implemented and maintained an efficient record filing system, enhancing document retrieval and administrative workflows
  • Received, logged, and distributed incoming mail and packages to ensure timely communication and delivery to relevant staff
  • Created and managed spreadsheets and databases for tracking sales and performance data, supporting reporting and decision-making
  • Performed data entry, document preparation, and general clerical support to assist day-to-day operations

Education

Bachelor of Science - Psychology

Curtin University
Perth, WA
12-2025

Skills

  • Microsoft Office Suite (Word, Excel, Outlook)
  • Point of Sale (POS) Systems
  • Data Entry & Records Management
  • Professional Phone & Email Etiquette
  • Conflict Resolution & Complaint Handling
  • Client Education (eg contact lens instruction)
  • Rapport Building & Active Listening
  • Appointment Booking & Scheduling
  • Policy Compliance & Procedure Writing
  • Multitasking in High-Volume Environments

Timeline

OPTICAL DISPENSER

Specsavers Optometrists
10.2024 - Current

SALES ASSISTANT (Christmas Casual)

Dusk Australasia
10.2023 - 02.2024

ADMINISTRATIVE ASSISTANT

Genesis Roofing Pty Ltd
02.2022 - 11.2022

SALES ASSISTANT

JD Sports
12.2020 - 06.2023

CUSTOMER SOLUTIONS SPECIALIST

Stellar Asia Pacific
01.2020 - 05.2020

ADMINISTRATIVE ASSISTANT

Spicepoint
01.2019 - 12.2019

Bachelor of Science - Psychology

Curtin University

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