Summary
Overview
Work History
Education
Skills
References
Timeline
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SIELA AH CHING

Redbank,QLD

Summary

Experienced and dedicated individual with 2 years of proven expertise in customer service. Committed to continuous learning and growth, eager to contribute as a valuable team member. Possesses strong adaptability to acquire and apply new skills effectively, with a passion for helping others.

Overview

2
2
years of professional experience

Work History

Freight Handler

FedEx Redbank
, QLD
03.2023 - Current
  • Loaded and unloaded freight from trucks using a forklift, pallet jacks, and hand trucks.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Secured items in truck by strapping over protective padding.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Used scanners to track parcel information, condition or receipt.
  • Stacked boxes onto pallets according to stacking patterns specified by customer specifications.
  • Communicated with carriers concerning pick-up times and routes for deliveries.
  • Inspected shipments for damages or discrepancies prior to loading and unloading.

Casual Team Member

Kmart
Redbank, QLD
12.2021 - 03.2023
  • Greeted customers and provided excellent customer service.
  • Assisted in stocking shelves, setting up displays and organizing merchandise.
  • Answered questions regarding products and services.
  • Operated cash register efficiently to process payments from customers.
  • Helped with unloading stock deliveries, checking off items against delivery dockets.
  • Maintained a clean and organized work area at all times.
  • Performed price checks for customers when required.
  • Completed daily tasks such as cleaning shelves, vacuuming the store floor, dusting surfaces.
  • Provided assistance to customers who needed help carrying their purchases to their cars or other transport methods.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationship with fellow staff and management.
  • Trained new team members using approved training materials and information.
  • Built and maintained working relationships with peers and upper management.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.

Education

High School Diploma -

Westside Christian College
Goodna, QLD
11-2022

Certificate 2 in Tourism -

TAFE Bundamba
Ipswich, QLD
11-2022

Skills

  • Organizational Skills
  • Team building
  • Problem-solving abilities
  • Time management abilities
  • Reliability
  • Active Listening
  • Willing to Learn
  • Teamwork and Collaboration
  • Heavy Lifting
  • Wrapping and boxing
  • Decision-Making
  • Work Under Pressure
  • Communication

References

References available upon request.

Timeline

Freight Handler

FedEx Redbank
03.2023 - Current

Casual Team Member

Kmart
12.2021 - 03.2023

High School Diploma -

Westside Christian College

Certificate 2 in Tourism -

TAFE Bundamba

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SIELA AH CHING