Objective
I am a passionate 3rd year marketing and media student seeking to gain industry experience through employment or an internship. I am eager to expand my skills and industry knowledge while leveraging my creativity and collaboration abilities to support brands and agencies effectively. My academic background has provided me a comprehensive understanding of core marketing principles and strategies, particularly in digital marketing, public relations, social media, brand management, advertising, and communications. I am excited to bring fresh ideas, apply my expertise in a fast-paced environment, and contribute to impactful marketing initiatives.
Awards:
o Northern Beaches Local Business Award 2021- Hairdresser of the Year
o Australian Small Business Champion Award Winner 2022
Key Responsibilities and Skills Developed:
o Collaborate with colleagues to assist clients and support daily salon operations
o Deliver exceptional customer service, consistently ensuring a high-quality client experience
o Reception duties: scheduling appointments, roster management, processing payments and generating sales reports
o Demonstrated leadership by training new staff members and providing ongoing support
o Upsell services and recommend products based on extensive product knowledge
o Assist in managing the salons social media presence, creating engaging content to attract and retain clients
o Support marketing efforts by developing and executing promotional strategies to drive sales
o Acknowledge customer inquiries and complaints
o Strengthened communication and problem-solving
o Actively participate in continuous improvement, offering suggestions and engaging in problem solving activities
o Operational duties such as greeting and seating guests, running food and bartending
o Upsold menu items and provided recommendations to enhance customer satisfaction
o Collaborated with team members to maintain efficiency and high service standards
o Built resilience in handling customer complaints and feedback
o Gained experience working in a fast-paced environment
o Creative thinking
o Exceptional written and verbal communication
o Reliable and trustworthy
o Leadership
o Strong interpersonal skills
o Self-motivated
o Analytical and strategic thinking
o Collaborative talent
o Problem-solving
o Google Ads: AI-Powered Shopping Ads Certificate
o RSA
Linkedin: Siena Brazete
Instagram: Siena_Brazete