Siena Head
Summary
Versatile, Self-motivated, and highly regarded Charity fundraiser. With over a year experience with working in Telefundraising and volunteering with charities for many years, I have gained a number of skills in the not for profit sector alongside my work as working in the theatre industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Charity Fundraiser
Givetel
07.2022 - Current
Responsibilities
- Quality warm outbound calls on behalf of charity partners ( World Animal Protection, Greenpeace and Childfund.
- Cultivated relationships with existing and potential donors to increase donations.
- A verity of Acquisition, Doner and Lapsed Doner Campaign's.
- Consistently hitting all KPI's and meeting targets.
Achievement's
- Camecame first in the Best Call Competition 2x.
- Won incentives and bonuses for being over target.
- Greenpeace Fundraiser of the month.
Live Production Technician
Southern Cross College
01.2021 - Current
Responsibilities:
· Following the completion of a traineeship at the College, I have continued to be employed casually as a theatre & Video technician, as needed, while undertaking tertiary studies.
· Shooting and Editing promotional videos for a vast range of vocational courses
· Autonomously operate lighting, audio and vision systems for live theatre, corporate events, and school presentations.
Achievements:
· Independently produced digital backdrops for an external client's production
· Provided audio operations for Sydney Catholic Schools Eisteddfod Program
· Bump in and bump out services for a number of productions
Customer Service Representative
Joe's Ice-cream
06.2021 - 08.2021
Key Responsibilities:
· Provide professional and friendly service to customers
· Process payments for food items
· Maintenance of equipment
Achievements:
· Remained calm while managing customer needs during high volume sales
· Projected a happy, friendly, helpful and professional demeanour to a broad range of customers at all times.
· Successful management of customer feedback
Live Production Traineeship
Southern Cross Enterprises
05.2019 - 12.2020
I received one-on-one tuition and mentoring from industry professionals in all aspects of live production techniques working on a number of productions with internal and external clients.
Key Responsibilities
· Operate lighting, audio, and vision systems for live theatre, corporate events, and school presentations.
· Involvement in video tasks such as shooting, editing, and reviewing B – role for promoting on social media platforms
· Assist teachers in instructing students in audio-visual operations
· Provide live streaming and video services for school events at a network of schools across Sydney.
Achievements:
· Autonomously managed all technical aspects of a performance of the Abbalanche Tribute Band's performance for Seniors.
· Successfully liaised with principals and teachers, both internally and externally, around their video and production needs.
· Successfully demonstrated the use of technical equipment to students studying Entertainment for their HSC.
Customer Service Representative
Dominos
03.2018 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
Diploma -
National Institute of Dramatic Art (NIDA)
Kensington, NSW07.2022
High School Diploma -
Southern Cross Catholic College
Burwood, NSW09.2020
High School Diploma -
Domremy College
Five Dock, NSW12.2018
Skills
Communication skills
Perseverance
hardworking
Compassionate
Resilient
Emotional Intelligence
Work Experience
As part of my NIDA Diploma studies, I undertook the following work experience placements:
Technical Direction Company May – Jun 2022
Warehouse duties, in-house training of vision equipment, preparation and operation duties for events such as the Vivid Light Festival
Pinchgut Opera Company Dec 2021
For the production of the French Opera, Platee, at the City Recital Hall, I was the Microphone Technician for the three week season.
As part of my HCS studies, I undertook a 100-hour work placement for each vocational course.
Screen and Media (Cert lll) 2019/2020
Southern Cross Enterprises
Live streaming, Video editing, Video shooting
Live Production and Technical Services (Cert III ) 2019/2020
Southern Cross Enterprises
Board operations, Bump in and Bump out
CASPA (Catholic Schools Performing Arts)
Planning and organising events, Bump in and Bump out
Tourism Travel and Events 2019
Pont3 PTY LTD
Workplace learning in the Events Industry
Arinex PTY LTD
Workplace learning in the Events Industry
Volunteer Work
I have volunteered at a number of non-profit organisations which as well as giving me skillsets, I found very rewarding.
St Bakhita Centre, Homebush 2020
Nursing homes/church/fundraisers 2019/2020
General school-based voluntary work 2019/2020
Vision Australia, Enfield 2015/2016
Certification
● Diploma in Live Production and Technical Services (NIDA) 2022
● National WH&S General Construction Induction Training, 2021
● NSW Higher School Certificate 2020
● Cert III Live Production and Technical Services 2020
● Cert III Tourism Travel and Events 2020
● Cert III Screen and Media ' 2020
● Statement of Attainment in first aid 2019
● Working with Children Check (WWCC) 2019
National WH&S General Construction Induction Training
Awards
● Greenpeace fundraiser of the month 2023
● Best call competition 2022 + 2023
● School-Based Apprenticeship Certificate - 93 Days of employment in the Entertainment Industry 2020
● All Rounder Award 2020
● Employability Skill Technology Award 2020
● Gold Commendation Award 2020
● Excellent Achievement In English Studies 2020
● Excellent Achievement In Entertainment Industry 2020
● Sustained Application In Screen and media 2020
● Sustained Application in Tourism Travel & Events 2020
● Gold Preliminary year commendation Award 2019
● Excellent Achievement in the Entertainment Industry 2019
● Sustained effort and application in English Studies 2019
● Sustained effort and application in Screen and Media 2019
● A distinction in Religious Education Test 2018
● Completion Award for Helen O’ Grady Drama Academy including 6 live performance showcases 2010- 2014
Timeline
Charity Fundraiser
Givetel
07.2022 - Current
Customer Service Representative
Joe's Ice-cream
06.2021 - 08.2021
Live Production Technician
Southern Cross College
01.2021 - Current
Live Production Traineeship
Southern Cross Enterprises
05.2019 - 12.2020
Customer Service Representative
Dominos
03.2018 - 07.2018
Diploma -
National Institute of Dramatic Art (NIDA)
High School Diploma -
Southern Cross Catholic College
High School Diploma -
Domremy College
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