Siena Rebelo-Penny

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

- Delivered exceptional customer service in high-pressure environments, consistently creating warm, personalized experiences that encouraged customer loyalty.

- Operated efficiently across bar, floor, and café settings, adapting seamlessly between duties.

Efficiently work with IMPOS systems, and train new staff members in venue operations, managing large functions, and ensuring minimal wait times during peak hours.

-Mixed and served cocktails and beverages with strong product knowledge and creative flair, while adhering to RSA standards

• Taught private music lessons, adapting tuition to ages and skill levels.
• Promoted musical career by maintaining website or social media presence.
• Secured consistent gig opportunities through effective networking with venue owners and event organizers.
• Increased social media following, sharing behind-the-scenes content of rehearsals and performances.
• Wrote and arranged original compositions for live music performances.