Sienna Brent
Diamond Creek
Summary
I am skilled in maintaining safety standards while fostering a welcoming atmosphere, ensuring high customer satisfaction and loyalty.
I am experienced with building supportive relationships to promote personal development and resilience. I can utilize my active listening and empathy to navigate complex emotional situations. I have gained a strong understanding of peer support principles and effective communication techniques, ensuring I can reach the most effective outcome.
Overview
8
8
years of professional experience
Work History
Bartender
Diamond Creek Hotel
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Wait Staff Member
Brent's Patisserie
03.2017 - Current
- Cultivated warm relationships with regular customers.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- practiced safe and sanitary food handling
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Student Placement
Department of Families, Fairness and Housing
11.2024 - 12.2024
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Provided ongoing support to tenants facing financial difficulties by connecting them with appropriate resources or payment plans as needed.
- Resolved tenant conflicts effectively, promoting a harmonious living environment for all residents.
- worked alongside other systems and businesses, such as VCAT and Orange Door, to promote the most favourable outcome for DFFH and the tenants
- promoted awareness in the community by complying community information into accessible flyers, ensuring new tenants are aware of the opportunities available to them.
- Performed regular safety inspections to minimize hazards and protect residents' wellbeing.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Education
Psychology
La Trobe University
Melbourne, VIC01-2026
Skills
- Conflict resolution
- Team collaboration
- Communication skills
- Patience and tolerance
Timeline
Student Placement
Department of Families, Fairness and Housing
11.2024 - 12.2024
Bartender
Diamond Creek Hotel
03.2023 - Current
Wait Staff Member
Brent's Patisserie
03.2017 - Current
Psychology
La Trobe University
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