A management superstar. Having only worked in customer facing roles, I know the difference between a good customer experience and a great one. Goal driven and motivated, with a friendly can-do attitude.
Overview
5
5
years of professional experience
Work History
Clinic Coordinator
Studio Katarina
08.2024 - Current
Administrative support in a busy cosmetic clinic.
Handling all enquiries, monitoring phone & emails.
Welcoming/greeting clients, and creating a warm environment to optimise client experience.
Managing client database and scheduling appointments.
Maintaining extensive knowledge in products and service.
Website and promotional design, collaborating with social media team to produce content.
Producing informational guides for both clinical staff and clients offering education on our treatments.
Driving sales to meet monthly KPIs.
Inventory ordering and regular stocktake duties.
Daily cleaning/opening & closing duties.
Store Manager
Betts Shoes
06.2022 - 08.2024
Managing a team of 10+
Observing team members and implementing appropriate mentoring programmes.
Regular performance management meetings with team members.
Overseeing recruitment and selection for multiple stores.
Managing rostering for up to 3 stores at one time.
Direct point of contact for team members.
Frequent merchandising and promotional changes.
Assisting with onboarding, and offering ongoing training/mentoring to all employees.
Front of House
Bambamboo
01.2021 - 06.2022
Fact paced hospitality environment.
Supervisory role working higher duty shifts.
Training staff and undertaking EOD banking processes.