Sienna Briggs
Perth
Summary
A management superstar. Having only worked in customer facing roles, I know the difference between a good customer experience and a great one. Goal driven and motivated, with a friendly can-do attitude.
Overview
5
5
years of professional experience
Work History
Clinic Coordinator
Studio Katarina
08.2024 - Current
- Administrative support in a busy cosmetic clinic.
- Handling all enquiries, monitoring phone & emails.
- Welcoming/greeting clients, and creating a warm environment to optimise client experience.
- Managing client database and scheduling appointments.
- Maintaining extensive knowledge in products and service.
- Website and promotional design, collaborating with social media team to produce content.
- Producing informational guides for both clinical staff and clients offering education on our treatments.
- Driving sales to meet monthly KPIs.
- Inventory ordering and regular stocktake duties.
- Daily cleaning/opening & closing duties.
Store Manager
Betts Shoes
06.2022 - 08.2024
- Managing a team of 10+
- Observing team members and implementing appropriate mentoring programmes.
- Regular performance management meetings with team members.
- Overseeing recruitment and selection for multiple stores.
- Managing rostering for up to 3 stores at one time.
- Direct point of contact for team members.
- Frequent merchandising and promotional changes.
- Assisting with onboarding, and offering ongoing training/mentoring to all employees.
Front of House
Bambamboo
01.2021 - 06.2022
- Fact paced hospitality environment.
- Supervisory role working higher duty shifts.
- Training staff and undertaking EOD banking processes.
Education
Bachelor of Psychology/Bachelor of Commerce
Edith Cowan University
Skills
- Customer Service
- Excellent Phone Manner
- Patient confidentiality
- Organisation and Planning
- Meeting Key Performance Indicators
- Technologically Proficient
- Eloquent Speaker
- Warm and Friendly
- Motivated and Professional
- Multitasking
- Reliability
Timeline
Clinic Coordinator
Studio Katarina
08.2024 - Current
Store Manager
Betts Shoes
06.2022 - 08.2024
Front of House
Bambamboo
01.2021 - 06.2022
Bachelor of Psychology/Bachelor of Commerce
Edith Cowan University
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