Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sienna Briggs

Sienna Briggs

Perth

Summary

A management superstar. Having only worked in customer facing roles, I know the difference between a good customer experience and a great one. Goal driven and motivated, with a friendly can-do attitude.

Overview

5
5
years of professional experience

Work History

Clinic Coordinator

Studio Katarina
08.2024 - Current
  • Administrative support in a busy cosmetic clinic.
  • Handling all enquiries, monitoring phone & emails.
  • Welcoming/greeting clients, and creating a warm environment to optimise client experience.
  • Managing client database and scheduling appointments.
  • Maintaining extensive knowledge in products and service.
  • Website and promotional design, collaborating with social media team to produce content.
  • Producing informational guides for both clinical staff and clients offering education on our treatments.
  • Driving sales to meet monthly KPIs.
  • Inventory ordering and regular stocktake duties.
  • Daily cleaning/opening & closing duties.

Store Manager

Betts Shoes
06.2022 - 08.2024
  • Managing a team of 10+
  • Observing team members and implementing appropriate mentoring programmes.
  • Regular performance management meetings with team members.
  • Overseeing recruitment and selection for multiple stores.
  • Managing rostering for up to 3 stores at one time.
  • Direct point of contact for team members.
  • Frequent merchandising and promotional changes.
  • Assisting with onboarding, and offering ongoing training/mentoring to all employees.

Front of House

Bambamboo
01.2021 - 06.2022
  • Fact paced hospitality environment.
  • Supervisory role working higher duty shifts.
  • Training staff and undertaking EOD banking processes.

Education

Bachelor of Psychology/Bachelor of Commerce

Edith Cowan University

Skills

  • Customer Service
  • Excellent Phone Manner
  • Patient confidentiality
  • Organisation and Planning
  • Meeting Key Performance Indicators
  • Technologically Proficient
  • Eloquent Speaker
  • Warm and Friendly
  • Motivated and Professional
  • Multitasking
  • Reliability

Timeline

Clinic Coordinator

Studio Katarina
08.2024 - Current

Store Manager

Betts Shoes
06.2022 - 08.2024

Front of House

Bambamboo
01.2021 - 06.2022

Bachelor of Psychology/Bachelor of Commerce

Edith Cowan University
Sienna Briggs