Sienna Brugaletta
Moonee Ponds
Summary
As a passionate and driven third-year student pursuing a Bachelor of Design, I am eager to apply and further develop my design skills in a professional setting. With a strong foundation in design principles and creativity, I am excited to contribute to innovative projects within the industry. In addition to my academic experience, my background in customer service and hospitality has enhanced my ability to effectively communicate, problem-solve, and build strong relationships with clients and customers. I am confident that my combination of design expertise and interpersonal skills will allow me to make meaningful contributions to any team. Additionally, am hard working, self motivated, and take initiative whilst working well in a team and enjoying a challenge.
Overview
7
7
years of professional experience
Work History
Food & Beverage Assistant, Barista
Benny and Me cafe and bar
04.2023 - Current
- Taking customer orders
- Prepare and serve food and drinks
- Conducted routine inspections of equipment for cleanliness and maintenance needs; reported any necessary repairs immediately to management.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Opening, operating and closing a coffee machine
- Preparing and assembling food and beverages in a fast pace environment
- Counting till
- Implemented creative upselling techniques, driving sales of premium menu items and increasing overall revenue.
- Opening and closing the store alone
- RSA qualified
- Prepare, mix and serve alcoholic beverages as a bartender
Food and Beverage Assistant
St. Falls
06.2024 - 09.2024
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanour and high-quality service.
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Addressed customer concerns promptly and professionally, resolving issues quickly to retain patron loyalty.
- Demonstrated flexibility by adapting to changing schedules, covering shifts when necessary, and providing seamless support during periods of staff shortages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Upheld the restaurant''s high standards of etiquette, contributing to a refined dining experience for all guests.
Customer Service, Food & Beverage Assistant, Clerical Assistant
LaManna Supermarket
12.2021 - 05.2024
- Customer assistance
- Administration duties
- Implemented creative upselling techniques, driving sales of premium menu items and increasing overall revenue.
- Filing and archiving documents
- Working With Children's Check qualified
- Trained new staff members on company policies and procedures.
- Maintained high personal grooming standards and uniform presentation.
Customer Service
Coles Supermarket
12.2019 - 12.2021
- Increased repeat business by providing exceptional customer service experiences.
- Ensured compliance with all health, safety, and legal regulations to maintain a safe shopping experience for customers.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Increased customer satisfaction by implementing efficient store operations and maintaining a well-organized, clean environment.
Food & Beverage Assistant
Terranova Pizza Cafe
03.2018 - 03.2020
- Food and beverage handling
- Taking customer orders
- Cleaning tables and dishes
- Waiting tables
Clerical Assistant
Peter Grande Realestate
01.2018 - 01.2020
- Assisting trust account manager with invoicing
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
Work experience
Taylors Lakes Primary school
01.2018 - 12.2018
- Assistant teaching
- Working with grade 3/4 students
- Enhanced student engagement with interactive and creative teaching methods.
- Enhanced student understanding by incorporating diverse teaching methods and strategies.
Education
Bachelor of Design - Branded Environments
Swinburne University of Technology
Hawthorn, VIC02.2025
VCE completion - Business Management, Further Mathematics, English, Visual Communication Design, Dance, Duke of Edinburgh: Bronze Award, Conservation and Land Management
Lowther Hall Anglican Grammar School
01.2021
Skills
- Design Applications
- Adobe Illustrator
- Adobe Photoshop
- Adobe In Design
- Adobe Lightroom
- Adobe XD
- Rhino Design
- Fields:
- Communication
- Photography
- Fashion design
- Industrial design
- Architecture design
- Customer service
- Retail
- Flexible scheduling
- Hospitality
- Organizational growth
- Bartending
- Working with children
- Staff training and development
- Bilingual: English and Italian
Other:
Personal Information
Date of Birth: 09/11/2003
Timeline
Food and Beverage Assistant
St. Falls
06.2024 - 09.2024
Food & Beverage Assistant, Barista
Benny and Me cafe and bar
04.2023 - Current
Customer Service, Food & Beverage Assistant, Clerical Assistant
LaManna Supermarket
12.2021 - 05.2024
Customer Service
Coles Supermarket
12.2019 - 12.2021
Food & Beverage Assistant
Terranova Pizza Cafe
03.2018 - 03.2020
Clerical Assistant
Peter Grande Realestate
01.2018 - 01.2020
Work experience
Taylors Lakes Primary school
01.2018 - 12.2018
Bachelor of Design - Branded Environments
Swinburne University of Technology
VCE completion - Business Management, Further Mathematics, English, Visual Communication Design, Dance, Duke of Edinburgh: Bronze Award, Conservation and Land Management
Lowther Hall Anglican Grammar School
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