Sienna Castro
West Hoxton,NSW
Summary
Warm, reliable, and people-focused, I have over five years of experience in customer-facing roles. Passionate about travel and connecting with people, I use my background in psychological science to understand client needs and provide empathetic, personalised service. I thrive in fast-paced environments, staying calm under pressure while ensuring every guest or client feels valued. I bring strong communication skills, problem-solving abilities, and a positive, energetic attitude, and I’m excited to contribute to a team that prioritises great service and meaningful connections.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Plus Fitness
Moorebank, NSW
08.2025 - Current
- Greeted incoming visitors and members professionally and provided friendly, knowledgeable assistance.
- Maintained cleanliness and organization of reception area to enhance member experience.
- Processed membership registrations and renewals accurately using club management software.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist
Art of Marble
Moorebank, NSW
08.2025 - Current
- Provided professional front-of-house service, welcoming clients and managing showroom flow
- Answered and directed phone calls and in-person enquiries efficiently
- Maintained organisation and cleanliness of reception and client-facing areas
- Coordinated appointments and ensured smooth daily operations
- Delivered friendly, knowledgeable assistance to enhance overall customer experience
Swimming and Water Safety Instructor
Rackleys Swimming
Smithfield, NSW
03.2025 - 01.2026
- Delivered daily swim lessons to students aged 2 to adults, adapting instruction to individual skill levels and boosting student water confidence.
- Maintain a safe, clean environment and uphold all water safety protocols.
- Boosted student confidence and skill retention by offering personalised feedback and encouragement.
- Communicated clearly and warmly with parents about student progress, helping to build strong trust and ongoing engagement.
- Recognised for calmness, professionalism, and consistency in high-energy class settings.
Junior Hairdresser
Raco Hair
Hoxton Park, NSW
04.2021 - 01.2025
- Managed up to 30+ daily enquiries via phone and email, handling bookings, cancellations, and follow-ups with efficiency and care.
- Greeted and supported clients throughout their visit, ensuring a smooth and welcoming front-of-house experience.
- Helped streamline appointment scheduling, reducing wait times and improving daily team coordination.
- Supported a team of senior stylists by preparing stations, maintaining cleanliness, and anticipating client needs.
- Developed strong communication and time-management skills in a fast-paced, client-driven environment.
- Enhanced service delivery by learning and implementing new tools and techniques tailored to accommodate diverse client needs.
Education
Bachelor of Science - Psychological Science
Australian Catholic University
North Sydney/Strathfield CampusHigh School Diploma -
Clancy Catholic College
West Hoxton, NSW11.2024
Skills
Exceptional customer service
Clear written & verbal communication
Conflict resolution & problem solving
Booking & scheduling (phone/online)
Time management & multitasking
Certification
- Certified Swimming and Water Safety Teacher
- CPR Certified
- Working With Children Check (NSW)
- Valid Australian Driver’s Licence
Timeline
Receptionist
Plus Fitness
08.2025 - Current
Receptionist
Art of Marble
08.2025 - Current
Swimming and Water Safety Instructor
Rackleys Swimming
03.2025 - 01.2026
Junior Hairdresser
Raco Hair
04.2021 - 01.2025
Bachelor of Science - Psychological Science
Australian Catholic University
High School Diploma -
Clancy Catholic College