Summary
Overview
Work History
Education
Skills
Timeline
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Sienna Cook

Wollongong

Summary

Passionate barista offering 10 years of experience overseeing daily coffee shop operations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated and communicative individual paired with in-depth knowledge of POS system operations.

Overview

7
7
years of professional experience

Work History

Head Barista

The Happy Fox, Warilla NSW
09.2024 - Current
  • Train new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance
  • Contribute to a positive team environment through effective communication and collaboration with colleagues
  • Maintain and operate espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
  • Assist in inventory management to maintain stock levels and reduce wastage
  • Clean service and seating areas
  • Minimize spoilage with proper use of first-in-first-out stock procedures.

Barista/Supervisor

Amara's Cafe, Wollongong NSW
10.2023 - 08.2024
  • Prepare and serve hot and cold beverages
  • Adjust grinders and coffee machine when required
  • Provide customers with product details, such as coffee blend or preparation descriptions
  • Receive and process customer payments
  • Place coffee and milk orders for store
  • Clean service and seating areas.

Apprentice Barber/Barista

The Essentials Barber Studio, Wollongong NSW
05.2022 - 02.2024
  • Preparing and serving espresso coffee
  • Answering phone queries and client appointments
  • Washing towels and capes
  • Social media managing
  • Hair washing
  • Provide clients with simple haircuts
  • Provide clients with information about products
  • Collaborated with other team members in organizing promotional events, boosting brand visibility within the community.

Head Barista

Ariels Cafe's, Wollongong NSW
09.2021 - 03.2022
  • Prepare and serve hot and cold beverages
  • Adjust grinders and coffee machine when required
  • Provide customers with product details, such as coffee blend or preparation descriptions
  • Receive and process customer payments
  • Place coffee and milk orders for store
  • Clean service and seating areas.

Barista

Mudcat Cafe, Wollongong NSW
10.2018 - 09.2021
  • Prepare and serve hot and cold beverages
  • Provide customers with product details, such as coffee blend or preparation descriptions
  • Receive and process customer payments
  • Clean service or seating areas.

Education

Statement of Attainment in Medical Terminology -

TAFE Digital

Cert IV in Hospitality -

CBD College

Responsible Service of Alcohol -

Coast to Country Training Services

High School Diploma, September 2015 graduate -

St. John the Evangelist Catholic High School

Skills

  • Excellent customer service
  • Detail-oriented
  • Creative
  • Hard-working
  • Positive attitude
  • Adaptability
  • Willingness to learn and take on constructive criticism
  • Excellent communication
  • Able to work very well in a team

Timeline

Head Barista

The Happy Fox, Warilla NSW
09.2024 - Current

Barista/Supervisor

Amara's Cafe, Wollongong NSW
10.2023 - 08.2024

Apprentice Barber/Barista

The Essentials Barber Studio, Wollongong NSW
05.2022 - 02.2024

Head Barista

Ariels Cafe's, Wollongong NSW
09.2021 - 03.2022

Barista

Mudcat Cafe, Wollongong NSW
10.2018 - 09.2021

Cert IV in Hospitality -

CBD College

Responsible Service of Alcohol -

Coast to Country Training Services

High School Diploma, September 2015 graduate -

St. John the Evangelist Catholic High School

Statement of Attainment in Medical Terminology -

TAFE Digital

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Sienna Cook