Sienna Cox
Sydney ,NSW
Summary
I am experienced employee in delivering exceptional customer service and maintaining cleanliness standards. Utilizes strong communication skills to ensure customer needs are met efficiently. I have a strong focus on teamwork and achieving goals, adaptable to changing needs. Expertise in customer service, problem-solving, and maintaining high standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Attendent
Georges River 16ft Sailing Club
05.2024 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
- Built trustful relationships with customers to encourage return visits.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Promoted a positive work atmosphere through strong interpersonal skills and active collaboration with colleagues across various departments.
- Trained and mentored new employees on company procedures and safety protocols.
- Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
- Performed cash, card, and check transactions to complete customer purchases.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
Educator
Anzac Road Before and After School Care, Menai
02.2023 - 04.2024
- Built relationships and communicated with parents to provide best learning environment for children.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Modeled positive behavior and communication skills for students.
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Helped students explore concepts with engaging, learning-focused activities.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
KFC Team Member
KFC Menai
02.2020 - 04.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Gymnastics Coach
Shire Gymnastics
05.2020 - 03.2021
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Assessed student progress and provided feedback to improve technique and performance.
- Coordinated with other instructors and coaches to determine student advancement and progress.
Education
Bachelor of Social Work - Social Work
University of Wollongong
Wollongong, NSW11-2027
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Cash handling expertise
- Up-selling
- Age verification
- Problem-solving
- Customer service
- Friendly and outgoing
- Stocking
- Sales assistance
Accomplishments
- School Vice Captain
- Sports Captain
- Completed level 10 Nationals in Gymnastics
- Principles award in graduating year
Certification
- RCG advanced
- RSA
- Working with Children's Check
- First Aid Certificate
- Certificate III in hospitality
Languages
English
Native or Bilingual
Timeline
Service Attendent
Georges River 16ft Sailing Club
05.2024 - Current
Educator
Anzac Road Before and After School Care, Menai
02.2023 - 04.2024
Gymnastics Coach
Shire Gymnastics
05.2020 - 03.2021
KFC Team Member
KFC Menai
02.2020 - 04.2024
- RCG advanced
- RSA
- Working with Children's Check
- First Aid Certificate
- Certificate III in hospitality
Bachelor of Social Work - Social Work
University of Wollongong
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