Sienna Cutajar

• Coordinated financial planning for multiple marketing efforts, ensuring effective resource utilization and improved ROI.
• Enhanced sales outcomes by developing captivating promotional content.
• Led team management and participated in managerial meetings.
• Managed social media platforms for BODAs pages.
• Managed email inquiries to ensure prompt resolution.
• Recorded visual content.
• Assisted salon team during peak hours.
• Supported owner with various responsibilities.

• Managing staff as well as time sheets

Provided superior service to customers by quickly responding to requests, suggestions and concerns; through phone calls, instagram direct message, emails and face to face.

• Developed methods and procedures to increase sales, expand markets and promote business via our instagram socials.

• Contacted regular and prospective customers to demonstrate products, explain product features and solicit orders.

• Packed stock, shelved stock, counted stock, invoiced stock (MYOB)

• Handled money

• Obtained socials, keeping up with required requests, updated information, and directed customers through socials.

• Educated new sales staff on store policies and customer support operations.

• Tracked customer and supply chain details for precise and timely fulfillment.

• Worked fast to meet assigned daily picking quotas.

• Pulled orders quickly to maintain demanding productivity goals.

• Picked and packed order items.

• • Sorted and organised items in designated areas for easy access.

• Exceeded targets by building, directing, and motivating high-performing sales team.

• Provided superior and individualized customer service.

• Greeted customers and helped with product questions, selections, and purchases.

• Used POS system to process sales, returns, online orders, and gift card activations.

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

• Assisted customers with prompt and polite support in-person and via telephone.

• Logged reports, expenses, receipts, and sales in company database.

• Maintained clean sales floor and straightened and faced merchandise.

• Responded to internet inquiries and phone calls in timely matter.

• Updated company website with deals and product packages.

• Built relationships with customers and community to establish long-term business growth.

• Maintained tidy and organized store environment to comply with cleanliness standards.

• Greeted customers, helped locate merchandise, and suggested suitable options.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Used POS system to process sales, returns, online orders, and gift card activations.

• Balanced and organized cash register by handling cash, counting change, and storing coupons.

• Actively engaged customers to provide general assistance and information on store merchandise.

• Answered incoming calls and emails to provide product information, features and benefits.

• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Listened to customer needs and desires to identify and recommend optimal products.

• Increased sales and customer satisfaction through personalized servicing.

• Gone through aviation training and processes
• Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
• Helped disabled passengers to go through international steps from check in to their seat.
• Pushed passengers through security and passport check in wheelchair
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.